Avis (203)

Note globale
4,3
Nombre d’avis par note
  • 73 % des avis sont des avis à 5 étoiles
  • 10 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 14 % des avis sont des avis à 1 étoiles
22 mai 2017

This is a really cool integration that we needed. Thank you.

Feradje2
Royaume-Uni
Plus d'un an d’utilisation de l’application
31 août 2017

Easy to use, and work great if using Aftership as well.

J C Baby Shop
États-Unis
Plus d'un an d’utilisation de l’application
26 mai 2021

App is easy to use. Saves me a ton of money on shipping cost with USPS and UPS. Excellent customer service.

shopcouchcovers
États-Unis
Plus d'un an d’utilisation de l’application
9 juillet 2021

Great customer service!! I appreciated the fact that even though it was well beyond normal business hours someone was able to help me!

Nora Madison Designs
États-Unis
Plus d'un an d’utilisation de l’application
18 mai 2017

Please double check your information before signing up. I contacted to confirm the use of TNT in Australia and was told its fully supported.

After a week of back and forth setup with postmen and TNT it was realised that it actually was never supported in the first place. Waste of time.

Lexiclothing
Australie
Plus d'un an d’utilisation de l’application
Modifié le 19 octobre 2023

Scammers. I have been a victim of this scam where my money was stolen.

Pole
Allemagne
Plus d'un an d’utilisation de l’application
AfterShip a répondu 23 octobre 2023

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

I appreciate your time to jump over a quick screen share meeting and we are glad that we were able to help you with the refund.

Rest be assured, you are valuable to us and we really value your money.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

26 août 2021

This was some of the worst customer service I have ever experienced. The app failed to provide a label at one point because the line item had no cost - it was an item we had gifted to a customer by discounting it 100% and needed to return it back to us, and were trying to issue a label using Automizely's Postmen and Returns Centre apps. The app said there was an error because the line item "could not be valued at zero". I reached out to the support email, as per their instructions, and they told me they would look into it. The company Automizely, who makes this app, has very fast response times to issues initially, but their customer service reps very rarely have an answer to the questions being asked. They initially respond quickly and then inform me that they will get back to me "shortly", "soon", "as soon as possible", or that they are "escalating it to another team" and then don't actually provide a solution. It has now been over one week that I have been waiting for a simple return shipping label in a day and age that customers expect fast service. Our customer has been waiting patiently for a return label, and naturally I will have to go and find another service to get the label, because this company is absolutely useless when it comes to solutions being provided. I have asked multiple times even for a rough ETA - is it one day? One week? One month? And they ignore the question. They ignore, or fail to understand most questions, and it is hands down the worst customer service I have seen from any of the apps in the Shopify store. They have failed to actually provide me with a solution, and I have literally wasted hours in chats with them trying to get very simple answers out of them, and they can't do it. Being quick to respond is useless if you never provide a solution. That is exactly what Automizely is like.

IZ Adaptive
Canada
Plus d'un an d’utilisation de l’application
AfterShip a répondu 26 août 2021

Please accept my sincere apology for the experience you had.

It is really unfortunate that your expectations were not met in the recent interaction with us. However, this is not the experience we want to provide to our users.

You are our valued user and we are committed to providing the best support at all times. We are assigning a support executive to check and resolve your concern. Please check your inbox, as you will be contacted via email shortly.

We regret the inconvenience caused to you.

Regards,
Neelima Aggarwal
Team AfterShip

8 juillet 2021

Best customer services. I like the app, it really help me save lot. The interface is easy to work on.

babymommi.com
États-Unis
Plus d'un an d’utilisation de l’application
29 septembre 2020

I put 4 stars because I'm having trouble with the configuration but the app developers are helping me solving the issue. Great app in general.

Maska
Canada
Plus d'un an d’utilisation de l’application
AfterShip a répondu 30 septembre 2020

Hello,

Thank you for your cooperation.

We have reached out to you via the email so that we can resolve the issue completely.

Kindly, respond to the email so we can help further.

Regards,
Mukul

19 juillet 2016

Great app and great support - really pleased with UPS integration in the UK.

Just waiting for Royal Mail integration to be updated and it will be perfect for us.

Chroma Gel
Royaume-Uni
Plus d'un an d’utilisation de l’application