AfterShip Shipping + Labels , 190件のレビュー

総合評価
4.4
評価レベルごとの件数
  • 評価の74%は5つ星です
  • 評価の9%は4つ星です
  • 評価の1%は3つ星です
  • 評価の2%は2つ星です
  • 評価の14%は1つ星です
2020年10月3日

No order search box in new design , invoices doesn't include shipping cost and discounts , although we don’t use the AfterShip app, they send AfterShip tracking links to our customers.

Galen Leather
トルコ
アプリの使用期間:4年以上
AfterShip & Automizelyが返信しました 2020年10月5日

We apologize for the bad experience. To discuss this further we have sent you an email on your registered email address.

You can also reach out to us at support@postmen.com. Our support team is available 24X7.

Kind regards,
Mudit

2018年9月18日

Tried to set up a shipper account. It did not work. Customer service was slow and not helpful. At this point we cannot use the app as intended as it is not possible to set up a shipper account for our UPS store.

Endy
カナダ
アプリの使用期間:3年以上
2017年12月26日

Almost impossible to reach them. I have a basic question which has not been answered in 10 days.

Igift
カナダ
アプリの使用期間:2年以上
2018年3月22日

So far communication has been horrific! We are trying to launch our new site and yet no one has come back to us for 6 days. Terrible service and will leave if we don't hear back. What a shame as promised so much.

Otiumberg
イギリス
アプリの使用期間:2年以上
2017年5月18日

Please double check your information before signing up. I contacted to confirm the use of TNT in Australia and was told its fully supported.

After a week of back and forth setup with postmen and TNT it was realised that it actually was never supported in the first place. Waste of time.

Lexiclothing
オーストラリア
アプリの使用期間:1年以上
編集日:2023年10月19日

Scammers. I have been a victim of this scam where my money was stolen.

Pole
ドイツ
アプリの使用期間:1年以上
AfterShip & Automizelyが返信しました 2023年10月23日

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

I appreciate your time to jump over a quick screen share meeting and we are glad that we were able to help you with the refund.

Rest be assured, you are valuable to us and we really value your money.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

2021年8月26日

This was some of the worst customer service I have ever experienced. The app failed to provide a label at one point because the line item had no cost - it was an item we had gifted to a customer by discounting it 100% and needed to return it back to us, and were trying to issue a label using Automizely's Postmen and Returns Centre apps. The app said there was an error because the line item "could not be valued at zero". I reached out to the support email, as per their instructions, and they told me they would look into it. The company Automizely, who makes this app, has very fast response times to issues initially, but their customer service reps very rarely have an answer to the questions being asked. They initially respond quickly and then inform me that they will get back to me "shortly", "soon", "as soon as possible", or that they are "escalating it to another team" and then don't actually provide a solution. It has now been over one week that I have been waiting for a simple return shipping label in a day and age that customers expect fast service. Our customer has been waiting patiently for a return label, and naturally I will have to go and find another service to get the label, because this company is absolutely useless when it comes to solutions being provided. I have asked multiple times even for a rough ETA - is it one day? One week? One month? And they ignore the question. They ignore, or fail to understand most questions, and it is hands down the worst customer service I have seen from any of the apps in the Shopify store. They have failed to actually provide me with a solution, and I have literally wasted hours in chats with them trying to get very simple answers out of them, and they can't do it. Being quick to respond is useless if you never provide a solution. That is exactly what Automizely is like.

IZ Adaptive
カナダ
アプリの使用期間:1年以上
AfterShip & Automizelyが返信しました 2021年8月26日

Please accept my sincere apology for the experience you had.

It is really unfortunate that your expectations were not met in the recent interaction with us. However, this is not the experience we want to provide to our users.

You are our valued user and we are committed to providing the best support at all times. We are assigning a support executive to check and resolve your concern. Please check your inbox, as you will be contacted via email shortly.

We regret the inconvenience caused to you.

Regards,
Neelima Aggarwal
Team AfterShip

2022年4月8日

I am dealing with support on how to print one label for more than 3 hours. Now I am dealing with a guy named Moezzam, it looks like this guy is professional at wasting your time.

Jeans4you.shop
アメリカ合衆国
アプリの使用期間:1年以上
AfterShip & Automizelyが返信しました 2022年4月10日

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. It is our constant endeavor to delight our users and make their experience with the app useful.

We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.

Regards,
Team Postmen

編集日:2022年1月23日

Can hardly solve problems, there are many customer service personnel online, however, it was just politely catering around most of time. The whole problem solving process was very time consuming, not substantially move forward. I'll uninstall this app soon. Please be careful to use it.

Fairiland Outdoor Technology
カナダ
アプリの使用期間:10ヶ月
編集日:2022年5月16日

The app developer does not know his/her own app at all. Every time that I had some issues, the customer support did not know the solutions 90% of the time and it took them a week to get back to me with some non sense answer. Be aware! They did not disclose all the information about the app. If you want to cancel the label that you have purchased, it needs to be done within 30 days. Their support did not even know it until looking into it for one and half weeks. If you ever cancel the labels, your will not get refund until you request escalation from Shopify or do a chargeback on the credit card. All they response were we are an free app. You have to contact the shipper/carrier directly when I did not even pay the carrier directly. They do not have any common sense to resolve any issues. The app needs to be removed unless they optimize it to a useable app. It has too much flaws that should not be running!

LYFTLYFE APPAREL
カナダ
アプリの使用期間:9ヶ月