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Aseem was amazing, faster, and effective
I had a question about labels payment today and Aditya was able to help me really fast in the Chat! Thank you so much, you saved me a lot of time! :)
I've had problems with billing, including the impossibility of going back once a payment has been made. The application otherwise works well, but I recommend paying attention to the payment options and checking the conditions carefully. It may be useful to compare with other competing solutions.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
We are sorry to hear about the difficulties you've encountered with the billing process, particularly the inability to go back once a payment has been made. We're committed to improving this.
One of our support team members reached out to us over email to help you better understand the process.
Trust us, we work very hard to make our app user-friendly and provide a great support experience. Your feedback is highly appreciated.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
Great communication, they reply quickly. and the app is very easy to use
user friendly, great customer service would highly recommend this app
I installed the plug-in after several bad experiences with other developers.
The plug-in had a pretty good designed interface, and it looked like it could cover our needs, which were very simple. Just placing orders and printing labels in 4 x 6 format, standard for the logistics industry. Their support assured me it was possible and were ready to charge us 89USD/ month.
However, on trying to ACTUALLY configure the plug-in, it became a never ending string of meetings, emails, and chats with tech support. They will never say their software doesn't do something, and will string you along and try to blame other products and developers. Finally, after over a week of wasting time with them, sending emails to other developing teams, etc. I actually found out their software wasn't working for us at all.
We JUST needed to generate and print labels in a standard format (4x 6) with two carriers in two countries in the world. One would think that's really basic in e-commerce, right? Think again.
Everything they said was possible, turned out to be untrue. Very disappointed, they made my company waste over a week of our time.
Beware of this company. They continue to string you along with incomplete information until you find things out on your own.
Don't pay for this plug-in. It doesn't work.
Thanks for your valuable feedback.
We understand that you are not satisfied with the resolution time taken to resolve your issue which has negatively impacted your experience. We value you as a customer, and it is disheartening to learn that we have not met your expectations.
For this, we are assigning dedicated support for your AfterShip Shipping account. Please check your inbox, as you will be contacted via email shortly.
Trust us, we work very hard to make our app user-friendly and provide a great support experience.
Regards,
Team AfterShip.
We ran into some minor issues with Aftership labels, and Aditya was able to assist me with the issues. I appreciate their help and the quick resolution.
having a trouble today about created label but their staff help to troubleshoot immediately. awesome
Thank you for your valuable feedback.
We're delighted to hear that you had a good experience with our customer support.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
I ran into a couple of issues setting up a new account and Harvinder of their chat help team was absolutely great in helping me resolve the issue. Very solicitous, friendly and competent. I really appreciate this.
Neha was very supportive and friendly, she was also very quick when finding information for me. really appreciate the customer service that helped me a lot