리뷰 (202)

전체 평점
4.3
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  • 평점의 2%가 별 2개입니다
  • 평점의 14%가 별 1개입니다
2024년 10월 21일

I've had problems with billing, including the impossibility of going back once a payment has been made. The application otherwise works well, but I recommend paying attention to the payment options and checking the conditions carefully. It may be useful to compare with other competing solutions.

Benjamin Jezequel
프랑스
앱 사용 기간 15일
답글 AfterShip개 2024년 10월 23일

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

We are sorry to hear about the difficulties you've encountered with the billing process, particularly the inability to go back once a payment has been made. We're committed to improving this.

One of our support team members reached out to us over email to help you better understand the process.

Trust us, we work very hard to make our app user-friendly and provide a great support experience. Your feedback is highly appreciated.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

2024년 7월 21일에 편집됨

I installed the plug-in after several bad experiences with other developers.

The plug-in had a pretty good designed interface, and it looked like it could cover our needs, which were very simple. Just placing orders and printing labels in 4 x 6 format, standard for the logistics industry. Their support assured me it was possible and were ready to charge us 89USD/ month.

However, on trying to ACTUALLY configure the plug-in, it became a never ending string of meetings, emails, and chats with tech support. They will never say their software doesn't do something, and will string you along and try to blame other products and developers. Finally, after over a week of wasting time with them, sending emails to other developing teams, etc. I actually found out their software wasn't working for us at all.

We JUST needed to generate and print labels in a standard format (4x 6) with two carriers in two countries in the world. One would think that's really basic in e-commerce, right? Think again.

Everything they said was possible, turned out to be untrue. Very disappointed, they made my company waste over a week of our time.

Beware of this company. They continue to string you along with incomplete information until you find things out on your own.

Don't pay for this plug-in. It doesn't work.

Soul Nomads
홍콩(중국 특별행정구)
앱 사용 기간 9일
답글 AfterShip개 2024년 7월 21일

Thanks for your valuable feedback.

We understand that you are not satisfied with the resolution time taken to resolve your issue which has negatively impacted your experience. We value you as a customer, and it is disheartening to learn that we have not met your expectations.

For this, we are assigning dedicated support for your AfterShip Shipping account. Please check your inbox, as you will be contacted via email shortly.

Trust us, we work very hard to make our app user-friendly and provide a great support experience.

Regards,
Team AfterShip.

2020년 10월 3일

No order search box in new design , invoices doesn't include shipping cost and discounts , although we don’t use the AfterShip app, they send AfterShip tracking links to our customers.

Galen Leather
터키
앱 사용 기간 4년 초과
답글 AfterShip개 2020년 10월 5일

We apologize for the bad experience. To discuss this further we have sent you an email on your registered email address.

You can also reach out to us at support@postmen.com. Our support team is available 24X7.

Kind regards,
Mudit

2022년 5월 16일에 편집됨

The app developer does not know his/her own app at all. Every time that I had some issues, the customer support did not know the solutions 90% of the time and it took them a week to get back to me with some non sense answer. Be aware! They did not disclose all the information about the app. If you want to cancel the label that you have purchased, it needs to be done within 30 days. Their support did not even know it until looking into it for one and half weeks. If you ever cancel the labels, your will not get refund until you request escalation from Shopify or do a chargeback on the credit card. All they response were we are an free app. You have to contact the shipper/carrier directly when I did not even pay the carrier directly. They do not have any common sense to resolve any issues. The app needs to be removed unless they optimize it to a useable app. It has too much flaws that should not be running!

LYFTLYFE APPAREL
캐나다
앱 사용 기간 대략 3년
2017년 12월 26일

Almost impossible to reach them. I have a basic question which has not been answered in 10 days.

Igift
캐나다
앱 사용 기간 2년 초과
2018년 9월 18일

Tried to set up a shipper account. It did not work. Customer service was slow and not helpful. At this point we cannot use the app as intended as it is not possible to set up a shipper account for our UPS store.

Endy
캐나다
앱 사용 기간 2년 초과
2018년 3월 22일

So far communication has been horrific! We are trying to launch our new site and yet no one has come back to us for 6 days. Terrible service and will leave if we don't hear back. What a shame as promised so much.

Otiumberg
영국
앱 사용 기간 2년 초과
2022년 10월 25일

We used this service for a long time along with Aftership Returns Center. I would like to express my dissatisfaction with the way they provide customer service. We faced some kind of glitch or bug when we are not able to add card details, every card we add is rejected (all the cards are ok). As a result we cannot buy return labels. This issue has occurred more than 1 week ago. Their customer care team provides me with templated messages and tells me to replace the card. They don't even take into account that every card we add is rejected. No one can help us and our business is completely stuck if we're talking about returns. I am extremely unhappy with this service and seriously looking to switch to another application, because when no one can help you resolve simple billing issue for more that 1 week, this is really weird and looks like nobody cares about you as a customer.

MARIEMUR
미국
앱 사용 기간 거의 2년
답글 AfterShip개 2022년 10월 25일

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

I would also like to inform you that we've already forwarded this concern on priority to Visible team and also CC you in that email thread for check the updates from Visible team. We are keep following up with them for faster resolution.

Rest please be assured that you are our valued user and we always aim to deliver a great experience. We are disappointed to know that our service did not meet your expectations. We've also informed about this concern to our development team for an alternative for a quick fix.

We'll update you once it will be fixed.

We regret the inconvenience caused to you.

Regards,
Team Postmen.

2017년 5월 18일

Please double check your information before signing up. I contacted to confirm the use of TNT in Australia and was told its fully supported.

After a week of back and forth setup with postmen and TNT it was realised that it actually was never supported in the first place. Waste of time.

Lexiclothing
오스트레일리아
앱 사용 기간 1년 초과
2023년 10월 19일에 편집됨

Scammers. I have been a victim of this scam where my money was stolen.

Pole
독일
앱 사용 기간 1년 초과
답글 AfterShip개 2023년 10월 23일

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

I appreciate your time to jump over a quick screen share meeting and we are glad that we were able to help you with the refund.

Rest be assured, you are valuable to us and we really value your money.

You can always contact us via the live chat option available on your account or email us at support@aftership.com