AfterShip Shipping + Labels

The response from support is not the issue here. I am giving this app a rating of 2 for the following reasons.

I think the concept of the app is great for a business that is designed to send from one location or 2 locations only and use 2 or 3 different shippers.

However my business model is the exact opposite to the norm.
I have over 200 overseas vendors sending goods to Australia and each need 4 to 5 different shipping services to send there goods depending on the size and weight of each item.

This make the app very very expensive to have and use even if a vendor is not making sales at all. Every vendor with a shipper account is $10 each month. Times that by 200 vendors X 5 shippers plus the label cost every month.

If what I have been able to workout is correct that its out of my league.

I have been requesting help from one of your staff members Vidhya Manjunath but she has not been helpful at all. she keeps copying and pasting the same information available on your webpage as a reply to my questions and keep closing the request status. As a customer i am not sure if i would consider postmen given the no-help replies from one of your staff members.

We needed a returns portal features on our website. I installed the app as the reviews for the most part looked good. Straight away I tried to setup the postmen account with DPD, I had an error regarding a max character limit on ref 2, so I reached out to support. They first told me that the problem was on DPD's end and I needed to contact them. So I called DPD who confirmed this issue was with there app and that they are sending too many characters for the field ref 2. I contacted support again to explain and they said they are working on the fix. 3 days later I am still waiting for this fix, and so I reached out to support again and they have now confirmed that it will be another 4 days to fix. I would imagine they have no one using the DPD UK account with this app otherwise everyone would experience the same issue. If your expecting to install this app and set it up with DPD UK I would look elsewhere because the app is very buggy and will not display any labels. Look else where and find an alternative app for the same features. The support was always active and I was able to contact them easily enough, however I was just told that they are working on the issue.

Postmen assisted me with my multi vendor site and gave advice to assist to make the process easy. They also took on board any suggestions I made to help to improve the service. Thank you for your help Riyaz!

I think this app is going to be an essential addition to our business. Their customer support is outstanding. I am so pleased with my purchase!

It’s okay, but it doesn’t seem that the rates are any better than I can usually get through Order Cup using USPS priority. If I sell a product for five dollars, I hate to spend $5.25 for shipping.

This is the worst support I've ever experienced. I added this app a month ago to connect my Canada Post account to Shopify and every time I try and create a label I get an error. I've reached out to support every second day and EVERY single one of them said, "give me 6-12 hrs and I promise I will help you". Guess what? None of them did. Deleting the app and moving on as they clearly do not care about helping find and fix the issue.

Great customer support and great app, would highly recommend to anyone trying to automate there shipping

Very good service. Very easy to use. Makes my shipping faster and mo efficient. I recommend it to anyone selling and shipping online

easy to use, really good intergration