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This is the worst support I've ever experienced. I added this app a month ago to connect my Canada Post account to Shopify and every time I try and create a label I get an error. I've reached out to support every second day and EVERY single one of them said, "give me 6-12 hrs and I promise I will help you". Guess what? None of them did. Deleting the app and moving on as they clearly do not care about helping find and fix the issue.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.
We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
We regret the inconvenience caused to you.
Regards,
Neelima Aggarwal
Team Postmen
I had a lot of issues setting this app up and ultimately gave up. The troubleshooting articles aren't very informative.
Hi there,
This is certainly not the experience we wanted you to have. I have also sent you a personal mail to help you set up apps.
Please take a look and let us know your availability.
Best,
Shahbaz
This app sucks. Its incomplete. You have to manually add product dimensions each order? It was promising.. but what happens if you have 100 orders an hour.. you have to set one default fallback dimension and weight and have that auto applied to each order? cmon man. even basic cheaper apps have that option. Until they come up with an export/import feature.. they shouldnt be on here for anything other than very small shops
It is unfortunate to know that we did not meet your expectations. However, this is not the experience we want to provide to our users.
It is our constant endeavour to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
We regret the inconvenience caused to you.
Regards,
Nitish
Team Postmen
App looks like it has promise but is missing basic features - Can't split orders for example which means if customers buy items that are too large for one box you can't use the app, items that ship from multiple locations are also off the list.
We are really sorry to hear about your recent experience with us. It is unfortunate to know that your expectations were not met.
We have duly noted your concern regarding the ongoing issue. We are investigating it and you will soon hear from our team and will try to resolve it for you as soon as possible.
Also, kindly note that,
1- We do not have feature of split orders as of now and we have raised the feature internally.
2- We do support multiple ship from locations
I hope this helps and clarifies.
We are also available 24/7. You can always contact us via the live chat option available on your account or email us at support@postmen.com
We regret the inconvenience caused to you.
Regards,
Anurag Pal
Team Postmen
Searched for a shipping solution for Brazilian courriers. Installed. Couldn˜t figure out wich ones work in that country. Sent E-Mail to the support asking what courriers works in Brazil. Received a totally different ridiculous answer. Uninstalled... bye bye.
Still cant use any of these sites. How am i suppose to write a review of 100 characters for a app i cannot even use yet.
Dear customer,
Thank you for installing our app.
May we know what issues that you are facing when using our app? Our support team will reach out to you very soon to help you setup.
Any questions you have when using, can contact us via live chat. Thank u!
the connect store bar keeps on directing me to add app on Shopify app store when i have already added the app. idk how to connect to my store then
Apologies for the inconvenince. We can arrange a screenshare session in order to fix the issue at the earliest.
We have sent an email to your registered email address to discuss this further.
Kind regards,
Mudit
said it supports Royal Mail - it doesnt...wasted time