Recensioner (196)

Helhetsomdöme
4,4
Antal per omdömesnivå
  • 74 % av omdömena har 5 stjärnor
  • 10 % av omdömena har 4 stjärnor
  • 1 % av omdömena har 3 stjärnor
  • 2 % av omdömena har 2 stjärnor
  • 13 % av omdömena har 1 stjärnor
21 mars 2022

We needed a returns portal features on our website. I installed the app as the reviews for the most part looked good. Straight away I tried to setup the postmen account with DPD, I had an error regarding a max character limit on ref 2, so I reached out to support. They first told me that the problem was on DPD's end and I needed to contact them. So I called DPD who confirmed this issue was with there app and that they are sending too many characters for the field ref 2. I contacted support again to explain and they said they are working on the fix. 3 days later I am still waiting for this fix, and so I reached out to support again and they have now confirmed that it will be another 4 days to fix. I would imagine they have no one using the DPD UK account with this app otherwise everyone would experience the same issue. If your expecting to install this app and set it up with DPD UK I would look elsewhere because the app is very buggy and will not display any labels. Look else where and find an alternative app for the same features. The support was always active and I was able to contact them easily enough, however I was just told that they are working on the issue.

Yoga Studio Store
Storbritannien
26 dagar användning av appen
AfterShip & Automizely svarade 21 mars 2022

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

You are our valued user and we always aim to deliver a great experience. We are disappointed to know that our service did not meet your expectations. We will investigate the reason for the concern that you have raised to understand where we have fallen short of your expectations.

Your feedback would be relayed to the team and we will ensure that your experience with us becomes worth a 5-star rating.

We regret the inconvenience caused to you.

Regards,
Neelima Aggarwal
Team Postmen

11 juni 2021

This is the worst support I've ever experienced. I added this app a month ago to connect my Canada Post account to Shopify and every time I try and create a label I get an error. I've reached out to support every second day and EVERY single one of them said, "give me 6-12 hrs and I promise I will help you". Guess what? None of them did. Deleting the app and moving on as they clearly do not care about helping find and fix the issue.

Dirty Jane
Kanada
22 dagar användning av appen
AfterShip & Automizely svarade 11 juni 2021

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.

We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.

We regret the inconvenience caused to you.

Regards,
Neelima Aggarwal
Team Postmen

3 april 2018

Poor service, very slow at responding. Cancelled service, they kept charging.

Laptoppartsatp
Kanada
Ungefär 2 månader användning av appen
8 januari 2023

Great customer support and great app, would highly recommend to anyone trying to automate there shipping

Restorecricket
Storbritannien
En dag användning av appen
28 juni 2020

It’s okay, but it doesn’t seem that the rates are any better than I can usually get through Order Cup using USPS priority. If I sell a product for five dollars, I hate to spend $5.25 for shipping.

Rail Modeler Train Store
USA
29 dagar användning av appen
19 november 2017

I have been requesting help from one of your staff members Vidhya Manjunath but she has not been helpful at all. she keeps copying and pasting the same information available on your webpage as a reply to my questions and keep closing the request status. As a customer i am not sure if i would consider postmen given the no-help replies from one of your staff members.

Thegadgetology
Mauritius
27 dagar användning av appen
23 mars 2021

Very good service. Very easy to use. Makes my shipping faster and mo efficient. I recommend it to anyone selling and shipping online

Odevi Cocktails
Kanada
Ungefär 20 timmar användning av appen
1 juni 2021

I recommend this app to anyone looking for the perfect shipping rates. It very easy to use and the support service is great.

Smooth&Charming
Kanada
Ungefär 18 timmar användning av appen
10 november 2021

easy to setting up. and It really nice support team. They response very first. I really appreciate it.

DainobuNYC
USA
Ungefär 17 timmar användning av appen
19 mars 2021

love this app!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Drea Kouture Collection
Kanada
Ungefär 15 timmar användning av appen