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This is the worst support I've ever experienced. I added this app a month ago to connect my Canada Post account to Shopify and every time I try and create a label I get an error. I've reached out to support every second day and EVERY single one of them said, "give me 6-12 hrs and I promise I will help you". Guess what? None of them did. Deleting the app and moving on as they clearly do not care ...
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user, and we are ...
I had a lot of issues setting this app up and ultimately gave up. The troubleshooting articles aren't very informative.
Hi there,
This is certainly not the experience we wanted you to have. I have also sent you a personal mail to help you set up apps.
Please take a look and let us know your ...
This app sucks. Its incomplete. You have to manually add product dimensions each order? It was promising.. but what happens if you have 100 orders an hour.. you have to set one default fallback dimension and weight and have that auto applied to each order? cmon man. even basic cheaper apps have that option. Until they come up with an export/import feature.. they shouldnt be on here for anything ...
It is unfortunate to know that we did not meet your expectations. However, this is not the experience we want to provide to our users.
It is our constant endeavour to delight ...
App looks like it has promise but is missing basic features - Can't split orders for example which means if customers buy items that are too large for one box you can't use the app, items that ship from multiple locations are also off the list.
We are really sorry to hear about your recent experience with us. It is unfortunate to know that your expectations were not met.
We have duly noted your concern regarding the ...
Searched for a shipping solution for Brazilian courriers. Installed. Couldn˜t figure out wich ones work in that country. Sent E-Mail to the support asking what courriers works in Brazil. Received a totally different ridiculous answer. Uninstalled... bye bye.
Still cant use any of these sites. How am i suppose to write a review of 100 characters for a app i cannot even use yet.
Dear customer,
Thank you for installing our app.
May we know what issues that you are facing when using our app? Our support team will reach out to you very soon to help you ...
the connect store bar keeps on directing me to add app on Shopify app store when i have already added the app. idk how to connect to my store then
Apologies for the inconvenince. We can arrange a screenshare session in order to fix the issue at the earliest.
We have sent an email to your registered email address to ...
said it supports Royal Mail - it doesnt...wasted time