AfterShip Shipping + Labels , 193 reviews

***Note: Postmen's complete lack of financial transparency on your total label expenditure is either abject incompetency on their end or a front for overcharge fraud. Avoid using at all costs***

I highly recommend that everyone avoid this app. They have no way of summarizing the number of labels you've purchased and the total cost that you've spent on labels to date. The labels purchased don't show up on your USPS account either. Their only recommendation is for you to manually go through each label one by one and look up what you supposedly paid for that label, which is untenable and makes it very very easy for them to commit overcharge fraud.

After doing a manual check between my credit card statement and the supposed cost of labels purchased, my credit card has been charged double for what it should've been. You get charged by a 3rd party called Visible SCM Parcel with no records, receipts or links that tie back to the labels you've purchased.

Support is terrible. They are online all the time (which is nice) but never able to actually help. They just "raise tickets" and no one resolves anything. Wondering if Im just speaking to a bot...

I deleted the app from my Shopify store and I am still being charged!! Also I was always charged an international fee along with my subscription! This is a terrible app and no one should use it.

We used this service for a long time along with Aftership Returns Center. I would like to express my dissatisfaction with the way they provide customer service. We faced some kind of glitch or bug when we are not able to add card details, every card we add is rejected (all the cards are ok). As a result we cannot buy return labels. This issue has occurred more than 1 week ago. Their customer care team provides me with templated messages and tells me to replace the card. They don't even take into account that every card we add is rejected. No one can help us and our business is completely stuck if we're talking about returns. I am extremely unhappy with this service and seriously looking to switch to another application, because when no one can help you resolve simple billing issue for more that 1 week, this is really weird and looks like nobody cares about you as a customer.

I couldn't get past setting up a courier. Ended up in an endless login loop. Support was poor (sent me a Developers Guide, asked me the stock standard "change browser"--I'm using Chrome, if it doesn't work with Chrome, it's no good). Eventually was able to click on courier icon. Took me to an API set up screen with message for Shopify users to click on a link to the new experience. Back in the loop. Uninstalling.

Poor service, very slow at responding. Cancelled service, they kept charging.

I have been requesting help from one of your staff members Vidhya Manjunath but she has not been helpful at all. she keeps copying and pasting the same information available on your webpage as a reply to my questions and keep closing the request status. As a customer i am not sure if i would consider postmen given the no-help replies from one of your staff members.

We needed a returns portal features on our website. I installed the app as the reviews for the most part looked good. Straight away I tried to setup the postmen account with DPD, I had an error regarding a max character limit on ref 2, so I reached out to support. They first told me that the problem was on DPD's end and I needed to contact them. So I called DPD who confirmed this issue was with there app and that they are sending too many characters for the field ref 2. I contacted support again to explain and they said they are working on the fix. 3 days later I am still waiting for this fix, and so I reached out to support again and they have now confirmed that it will be another 4 days to fix. I would imagine they have no one using the DPD UK account with this app otherwise everyone would experience the same issue. If your expecting to install this app and set it up with DPD UK I would look elsewhere because the app is very buggy and will not display any labels. Look else where and find an alternative app for the same features. The support was always active and I was able to contact them easily enough, however I was just told that they are working on the issue.

This is the worst support I've ever experienced. I added this app a month ago to connect my Canada Post account to Shopify and every time I try and create a label I get an error. I've reached out to support every second day and EVERY single one of them said, "give me 6-12 hrs and I promise I will help you". Guess what? None of them did. Deleting the app and moving on as they clearly do not care about helping find and fix the issue.

I had a lot of issues setting this app up and ultimately gave up. The troubleshooting articles aren't very informative.