PostPilot Direct Mail Platform

Our partnership with PostPilot has enhanced our campaign effectiveness, delivering results that exceed our expectations. By seamlessly integrating their team with ours, we provide the content while they handle card creation and mailing preparation. We can't imagine not having this valuable resource today with a dedicated account rep who is always ready to address any issues.

PostPilot has been amazing to round out our marketing initiatives. There are so many opportunities that integrate with what we're doing in Klaviyo and Yotpo. Our account rep, Horacio, makes things super easy and truly provides a concierge-like experience. This is a must have!

Working with Taylor at PostPilot has been nothing short of transformative for our business. She doesn't just manage our account—she elevates it with strategic thinking and a genuine commitment to our success. Taylor has been instrumental in scaling our operations through thoughtful direct mail strategies, consistently bringing fresh opportunities that align perfectly with our growth objectives.

What truly sets her apart is her solution-oriented approach; no matter what challenges arise, she arrives prepared with creative answers and new possibilities to explore. Her partnership has become an invaluable asset to our marketing efforts, and the impressive results she's helped us achieve speak volumes about her expertise and dedication.

PostPilot consistently provides the best ROI of our marketing channels. Taylor and the team are professionals at the top of their game. Incredibly proactive with a great team of designers. Highly recommended.

PostPilot is one of the most powerful tools in our retention arsenal. The platform is incredibly intuitive and integrates seamlessly with all the major players in our stack. From Klaviyo to Shopify to Segment, everything just works.

Beyond the tech, the team is top-notch. Our CSM Piper is a true pro, sharp, strategic, and always a step ahead. She consistently brings smart recommendations to the table and makes every interaction feel valuable. Whenever we have a question or need support, the PostPilot team is fast, thoughtful, and genuinely helpful.

If you're serious about building a real connection with your customers, PostPilot should be at the top of your list. Highly recommend.

We've been very pleased with the results of our campaigns with Post Pilot. It's been a fantastic way to connect with our customers, and the response has been super positive. A special shoutout to our Account Manager, Marina, who always goes above and beyond to ensure everything runs smoothly.

2025 review Update: We are still super pleased with PostPilot, great results & very satisfactory follow-through + attention to detail from our account manager (Marina). Thank you!
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Post Pilot ROI has been great! Def worth the pro service. Would highly recommend to anyone with an e-comm business.

We first started working with PostPilot in 2022 and it's been great!

The design team does great work. The Account Managers are always very helpful and quick to respond.

If you're looking for a company to handle your direct mail channel, PostPilot is the best option out there!

As a Director of Revenue, Post Pilot has been a game changer in terms of actual lift in our bottom line. We have specific automations that trigger repeat purchases and I can use the service to do targeted mailing campaigns. Physical mail is not dead in 2025. PostPilots platform makes it easy to set up campaigns and our CSM, CJ is worth her weight in gold!

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Still one of the best apps on shopify and only getting better

We've been using Post Pilot since 2022, and the platform has made significant strides since then. They genuinely value product feedback and are quick to implement improvements. For example, when we first started, they didn’t offer holdout groups, so we had to manage that manually—a challenging task. Now, they provide holdout groups, which has been a fantastic addition and great to see incremental lift.

Their design team is great. We have strict brand guidelines, and they are able to keep up and meet our standards. It usually takes 1-2 iterations needed to finalize the creative.

One improvement I’d love to see is the ability to adjust the attribution timeline, which is currently fixed at 60 days.

The team is very responsive, helpful, and communicative.

I recommend giving Post Pilot a try.