PostPilot Postcard Marketing

Platform is very easy to use with great reporting as well for each send. We've also enjoyed working with the PostPilot team as a strategic partner, ensuring we're set up for success and leveraging best practices. Would highly recommend using if you're interested in scaling direct mail!

Love how easy it is to increase engagement and touchpoints with our customers in a very customizable way. Segmentation is a breeze. What is even better is that their support team is amazing. Love the video messages from Tom and the team. Oh and our very first campaign has a positive return. ⚡️#RunTheDay

Awesome experience working with this company. Great customer service, great designs and tons of options for campaigns. We use it for winbacks, VIP customers and even in-store events. #1 post card company hands down.

I am thrilled to write a positive review for Post Pilot! Our experience with them has been nothing short of amazing. They have truly taken care of everything, and have proven to be an incredible addition to our marketing arsenal. We have seen a significant increase in website traffic and sales since working with Post Pilot, and we could not be happier with the results. The team at Post Pilot is professional, responsive, and always goes above and beyond to ensure our satisfaction. They are the real deal!

This is my favorite discovery of 2021. After the learning curve of getting the design uploaded (and some kind and quick help from Tom), I sent my first campaign. The cost, quality, and speed are all good. My customers were thrilled! Tom was looking out for me too and I received a 746% ROI in July! I cannot want to use this program for VIP campaigns and the Holiday Season. It's seriously marketing gold.

Normally, I only do reviews when I asked but I actually came here to write the review because I am so impressed! I do not have that many abandoned carts because usually by the time the customer has added their shipping address, they finish up their order. I also have an aggressive abandoned cart email and pop up program to help clean up the carts that are abandoned BUT... there are still a few customers after three days who have not converted. This is where POST PILOT comes in! I have the abandoned cart email set at three days which means my other resources have been exhausted. I have been with post pilot just a little over a month. 6 abandoned cart post cards were sent. 2 were recovered! That is a 33% return after the other methods were exhausted. That is unreal! Ok, so I know this is a small sample size but WOWZA! I also ran some other campaigns. Now, I probably wasn't as strategic as I should have been since I included discount codes while I was running automatic discounts during the holiday season BUT... these cards brought the customers back to my site and they purchased. Do I still have tweaking to do? yes, you bet but I can see how this program is going to help me win back customers- especially those that never open up their emails! What makes this program so great is that you can really segment. Like for me, I did a segment where I had customers who allowed email marketing and one where they did not allow email marketing. I would have thought I would have had more response from those who did not allow email marketing but it was just the opposite. And let me tell you... their dashboard is so simplistic but in a really good and awesome way! My advice if for any reason you are hesitant... start off with the abandoned cart on automatic and give it 4-6 weeks. If you are not hesitant, dive right in with abandoned carts and so some little groups of testing. By the way, I learned about Post Pilot from Ezra Firestone... it came across one of my social media feeds and I could not be more grateful. I had a gut feeling that direct marketing would work and I had looked at other companies where you had to send 1000+ post cards and it wasn't automated like this. And then, I discovered post pilot due to that one little moment in time and it is like kismet! And... they helped me create my postcards! I mean, WOW! That is some awesome customer service. Yeah... you just can't go wrong. I am so very pleased with this marketing program.

Great app, great customer service, truly a top notch crew. Cannot speak highly enough of Tom, Julia et al. Super responsive and helped get our Campaigns going right before BFCM...in the days of IOS updates and questionable FB tracking this is the 'retargetting' you need

The customer service is fantastic! Easy to set up, clean interface and promising ROI. The art department will design for you, but we chose to design in house.

Very impressed with this app and the team. Super helpful!
Regular mail is still alive and works well!

Great service & idea. The Klaviyo integration makes it a breeze to automate postcard sending to lapsed customers. Support is also very responsive and understanding. I would recommend this company if you're looking for a direct mail solution that syncs with your digital marketing efforts.