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Their terms on rollover credits is not obvious. You have to read their terms of service. My bad for not doing so but I reached out because I spent $200/month for 9 months not knowing and trying to stockpile my credits - so $1800 and they were unwilling to help me recoup any of my wasted money or credits.
Canceled my subscription and was still getting chsrged
0/10 for customer service. they will waste your time.
Be careful. They will lock you into a contract and auto renew it with no notice. We wanted to cancel but unfortunately we were about a week after renewal date. Instead of understanding our situation and charge a prorated fee or any other solution, they were asking a $7,392.42 buyout fee. They don't care, no exceptions, whatever your circumstances might be. We are stuck paying for this app for another half year even though we wanted to switch back to Klaviyo.
We used this app for about 1year. The last few months issues are worst it's time to let this app go. Automation is not working anymore. Abandon carts are not sending out. Customer Service just don't care and I downgraded the plan all my previous credits I paid for was taken.
Don’t get involved with them. Postscript was amazing. We tried multiple SMS platforms- we finally felt at "home" Peter helped us get setup and he was great. Then we worked one on one with Joe, his patience and knowledge to get the most out of the app was amazing. Then we kept getting passed from person to person and now- now they won’t strategize with us monthly at all. Seems like they have a ton of turn over. Ran and operated very poorly. Not iPhone friendly.
We asked them to cancel the subscription - instead they charged us $1,500 and won't issue a refund.
If I could give this app zero stars I would. My company has been using this app over a year and the experience is the worst.
Taking money from small business owners and not delivering is the worst form of business practice. Whenever we text our customers the messages are not being delivered but your company is getting compensated.
We reached out to customer service to get a resolution and instead of assisting my company we received the run around. Some of my customers aren't receiving our marketing messages and your company needs to reimburse us.
I have used Postscript for 1.5 years now. We have had TONS of issues, but support was usually there to help. I should've left the app months ago when campaigns were supposedly sending (and I was paying to have them sent), but no one was receiving them. Postscript brushed it off like it was a one time error and fixed campaigns. Without me noticing that no one on our team received campaign I would have never know it didn't get sent out correctly. However, that is not why I would not recommend. I would not recommend because since we started with them we always had the same short code... A short code is text blank number with blank word to sign up for our texts. We noticed that although people would text the number our list wasn't growing.... turns out another brand with similar name purchased our short code, so they were getting all of our subscribers. Postscript NEVER told us that our short code was no longer offered by them. We emailed them to see why our short code wasn't working and they said they are no longer offering them. We would need to pay $1,000 A MONTH if we want to use our short code that was previous free. They said they sent emails letting people know short codes were going away, but I did not receive a single email. This is a huge deal and not something that should've been emailed or brushed off as not a big deal. They should have had a pop up check box in app, so that everyone had to acknowledge that it was not being offered anymore. I personally think they did not inform their customers because they didn't want a mass amount of customers leaving. Unethical in my opinion. Overall I would not recommend. I would recommend Klayvio or Attentive.
This is a very rare issue related to transitioning from shared short codes onto dedicated phone numbers but we're sorry that it happened to you and that we did not notice it sooner.
We began transitioning all of our customers off of shared shared codes and onto dedicated phone numbers in January of 2021. The transition took several months, during which we: hosted an educational webinar, published blog and help centre articles, sent multiple emails and in-app messages, and our team also did direct outreach to shops that had still not transitioned near the deadline. This was a major change for the entire SMS industry, and we tried to communicate this change as clearly as possible to all of our customers.
Unfortunately, dedicated short code fees are largely determined by the mobile carriers and not by Postscript. The monthly fee to lease a dedicated short code is similar on all SMS platforms. We work directly with mobile carriers to get the best rates for short codes for our customers. We also offer free toll-free numbers for shops that do not wish to make this investment.
We've reached out to you directly to resolve this issue and have issued a refund as requested. Again, we apologize that this happened as a result of the transition to dedicated phone numbers.
is not working for my customers! i got no help to translate in Norwegain. Sms code is not working and email for weeks!