Postscript SMS Marketing

I have used Postscript for 1.5 years now. We have had TONS of issues, but support was usually there to help. I should've left the app months ago when campaigns were supposedly sending (and I was paying to have them sent), but no one was receiving them. Postscript brushed it off like it was a one time error and fixed campaigns. Without me noticing that no one on our team received campaign I would have never know it didn't get sent out correctly. However, that is not why I would not recommend. I would not recommend because since we started with them we always had the same short code... A short code is text blank number with blank word to sign up for our texts. We noticed that although people would text the number our list wasn't growing.... turns out another brand with similar name purchased our short code, so they were getting all of our subscribers. Postscript NEVER told us that our short code was no longer offered by them. We emailed them to see why our short code wasn't working and they said they are no longer offering them. We would need to pay $1,000 A MONTH if we want to use our short code that was previous free. They said they sent emails letting people know short codes were going away, but I did not receive a single email. This is a huge deal and not something that should've been emailed or brushed off as not a big deal. They should have had a pop up check box in app, so that everyone had to acknowledge that it was not being offered anymore. I personally think they did not inform their customers because they didn't want a mass amount of customers leaving. Unethical in my opinion. Overall I would not recommend. I would recommend Klayvio or Attentive.

We've been learning a lot about text marketing and always get quick responses to any questions or hiccups we find. Postscripts has been a great new tool we use through Shopify and their customer service is on point!

-Marketing Director

This app is amazing. The flows and segments make this by far my most effective marketing tool I've used.

We get hit up constantly by other SMS companies vying for our business, but we always tell them 'we're good'. Postscript has everything we need and more.Tons of flexibility + integrations. We have always had a great experience with my account manager and support. Great app!

I love using post-script - after moving around I came back and realized they are the best! I wouldn't change a thing about the platform.

I cannot say enough about this app and the critical role it plays for my business. As organic reach continues to decline and paid advertising gets increasingly competitive, having a direct connection to my customers and potential customers is absolutely critical, and Postscript has been the perfect solution.

Some of the features may seem a little daunting at first glance, but the support I have received from Shannon, Sean and other Postscript support staff has been nothing less than phenomenal, and I would say the same of the app's functionality.

This is the best text marketing app. I'm definitely recommending this to all my shop owner friends to help boost their revenue. Great customer service!

This app was very helpful especially Mr. Sherrod he was amazing! swift, knowledgable and clear communication. He educated me and assist me with walking through the task I needed completed, I would like to have him assist me every time.

The customer service for this app is out of this world. Shannon was ridiculously helpful and went above and beyond. I can't wait to dive deeper into this software.

Super fast response and saved me a ton of time! Definitely love this app and being able to communicate with our customers in a tech savvy manner!