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I've barely scratched the surface, but the customer support is fantastic. My questions get answered fast, accurately, and by people who are pleasant to deal with.
I've had some issues with Postscript accidentally filtering our messages which has been hard but Michael from customer support has been such a great help with everything in regards to getting this problem figured out.
So far so good! This app has all the things I need to help with my business. The customer service team was very quick and efficient when I needed assistance.
Postscript has been amazing! It is easy to use, amazingly integrated with Shopify and has the best customer service!
Within just a week of downloading this app it has helped me generate revenue for my business. I needed some assistance with my keywords & Shannon was nothing less than AMAZING. I am still in my trial period but I will absolutely be purchasing the paid version of this app. Thank you PostScripts!
Great features/tools for marketing and reaching our customers through text! Their customer service is professional, also quick at responding and giving feedback/help.
I tried to use this app it took us 2 days to try to figure everything out, finally got our first text message out and then we find out that there was an automated welcome message with a discount code we didn't set up or know about. Was completely off brand and not something we wanted I even had told someone in chat help that we didn't want anything automated right now. Will be looking for a different app for our SMS needs
We're sorry to hear that you had this experience and we take your feedback seriously. We provide pre-built automations so you don't have to start from scratch but, of course, they need to be reviewed before they are set live. It sounds like there was a mixup and the automation was turned on before you were ready. We apologize for that.
If you have issues getting up and running, our team is available on chat and can walk you through how everything works. If you do decide to give Postscript a second chance, we would be happy to help you.
Amazing customer service from Autumn, simply amazing.
I am using the app for text marketing. My welcome and abandoned cart emails were extremely easy to set-up. Our list is growing daily. Also getting my questions answered on "chat" has been so easy. I highly recommend the app.
Taylor in support has been very helpful. The integration between klaviyo and postscript seems to be working flawlessly.