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Big fan of Postscript so far. The platform itself is great. There are a few small things that I wish I could do that are not currently possible (like dynamic product names in abandoned cart texts), but I am sure the team is rapidly improving the technology. Where Postscript really shines is the human element of running a shopify app (ok they would probably call it a marketing platform). The sales rep who I initially talked to went above and beyond to answer all of my questions. The implementation support was also very helpful. We had a big sale approaching and I wanted to make sure I fully understood how the platform worked in our specific situation. Rae helped me set everything up how I wanted it. And Sylvia the chat support rep was very helpful when I had a specific question about the platform!
Customer support is great! They're quick to respond and super helpful. Doesn't feel like they're rushing to end the chat - they're really there to help. Much appreciated.
Great app with great customer service. I recommend all small/new business owners to integrate this app on their paltform
I am literally just setting everything up (like on day 1 of my 30-day trial) and I am BLOWN away by the quality of customer support! Bre has been so patient and understands what my issues are. She even recorded a Loom video to explain something! I am beyond impressed and super excited to see what this app can do for us!
Best SMS app for Shopify on the market by far and we tried them all. Very easy to use and delivers a great ROI.
This App is amazing. Money well spent. If I could give it 100 out of 5 I would . Plus they are available to help almost instantaneously. Thank you
I'mma just hit on the customer service aspect of this app... IT. IS. AMAZING! Michael helped me today and took all of .02 seconds to respond, was beyond helpful and KIND! When you are your own I.T. department help is what you are constantly seeking and the peeps over at Postscript come through EVERY time! 10 out 10 recommend for the customer service experience alone!
I have only had this app two weeks and already have seen a very significant amount of signups and sales off of it. The team is very helpful as well! 10/10 recommended!
I have tried quite a few SMS platforms out there and I think I will stick with this one. Support is really great & responsive and there're so many options for segmentation in order to refine my marketing which is what I need. The UI is also easy to use. I like it!
I needed help fixing a gif and Andre literally did the most for me! I honestly have never had such great and fast service. I really appreciate this aspect alongside an app that has brought in a lot more orders too!