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I tried to use this app it took us 2 days to try to figure everything out, finally got our first text message out and then we find out that there was an automated welcome message with a discount code we didn't set up or know about. Was completely off brand and not something we wanted I even had told someone in chat help that we didn't want anything automated right now. Will be looking for a different app for our SMS needs
We're sorry to hear that you had this experience and we take your feedback seriously. We provide pre-built automations so you don't have to start from scratch but, of course, they need to be reviewed before they are set live. It sounds like there was a mixup and the automation was turned on before you were ready. We apologize for that.
If you have issues getting up and running, our team is available on chat and can walk you through how everything works. If you do decide to give Postscript a second chance, we would be happy to help you.
I am using the app for text marketing. My welcome and abandoned cart emails were extremely easy to set-up. Our list is growing daily. Also getting my questions answered on "chat" has been so easy. I highly recommend the app.
Taylor in support has been very helpful. The integration between klaviyo and postscript seems to be working flawlessly.
Amazing customer service really. They help you set up everything and get the ball rollin quickly ! thanks !
Excellent customer services when, I was having trouble connecting to my website. The app is best for SMS.
excellent support - I LOVE SHANNON looking forward to increasing conversions. Changing from SMS BUmp and with high expectatioons
Customer service was very helpful , knowledgeable, and accessible. I was very pleased with my experience
One of the best apps for SMS marketing. I Highly appreciate their customer service for the fast replies.
I installed this app 2 days ago after checking a lot of apps in the store. They are a class apart & really care for customers. You will know what's sms marketing all about. The service attitude seems just right, they attended on Christmas eve too, hard to believe! Rocking team, awesome!
Wow! This app is very easy to set up and customer support has been extremely fast and helpful. This is an easy add-on that drives big revenue with little to no effort. Highly recommend!