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I've had some issues with Postscript accidentally filtering our messages which has been hard but Michael from customer support has been such a great help with everything in regards to getting this problem figured out.
I just added this app to my store and accidentally deleted one of my keywords. Shannon was very quick in helping me restore a keyword that I deleted. Thank you!
I tried to use this app it took us 2 days to try to figure everything out, finally got our first text message out and then we find out that there was an automated welcome message with a discount code we didn't set up or know about. Was completely off brand and not something we wanted I even had told someone in chat help that we didn't want anything automated right now. Will be looking for a different app for our SMS needs
We're sorry to hear that you had this experience and we take your feedback seriously. We provide pre-built automations so you don't have to start from scratch but, of course, they need to be reviewed before they are set live. It sounds like there was a mixup and the automation was turned on before you were ready. We apologize for that.
If you have issues getting up and running, our team is available on chat and can walk you through how everything works. If you do decide to give Postscript a second chance, we would be happy to help you.
This app is really user friendly and even if you have an issue , the customer service is really great and prompt to react and help you to fixe your issue. Really really Love how simple the process is. I highly recommend this app
Postscript removed themselves from our store without any notice (I had to ask customer service what was going on). Incredibly disrespectful to small business owners and I will not be recommending them due to their poor customer service and treatment of people who are seen as "other" and unimportant to them. They claim to be following the SHAFT guidelines on regulations for sex, hate, alcohol, firearms, or tobacco, but there are actually different guidelines for how to treat companies in different industries depending on whether they are federally legal or not. Also, there is no definition to what terms like "sex" are (is it pornography? a vaginal health device? erotica? something else?) so Postscript can use SHAFT to offer their services based on their own definition of what's considered "sex" and what's considered "health". Here's is the PDF with more information: https://www.wmcglobal.com/hubfs/CTIA%20Short%20Code%20Monitoring%20Handbook%20-%20v1.8.pdf Considering they pride themselves in following regulations to the T I'm disappointed that they're treating companies like this without any notice whatsoever.
So far really enjoying the app and the support! Will update this review after using the app for a few weeks!
This app is very user friendly. I set it up quickly and used the chat where I received detailed one on one support. Very quick response!
Amazing customer service. Elizabeth was very attentive. Their user interface is phenomenal and the functionality is perfect
amazing assistance, a very easy way to market to clients via text message. We will be using this app for everything
AMAZING customer service! They went above and beyond to make sure my on-boarding process was seamless!