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Thrilled with our Postscript experience. Seamless integration, solid user interface, exceptional customer service. Shannon & their entire CX team is top notch. Highly recommend.
While we are still learning the ins and outs of postscript, their customer service team has been phenomenal! We’ve had many associates help us, but namely Michael this evening- who stayed late to help implement a feature that had been giving us trouble. We sincerely appreciate the help and look forward to working with postscript!
Had an issue with delivery text messages as my store is based in the UK and Shannon from the customer service team was absolutely brilliant with helping me resolve the issue stress free. Would recommend this service
Excellent customer service, very helpful. Truly appreciate her for taking the time to help fix my issue.
The Team at PostScript is second to none! I love the dashboard and how I can track all of my campaigns that I run.
I love that I can segment my customers into buyers and what they buy. We have been able to make huge gains on our text service with PostScript and I am so excited to see how our business grows with this text service.
We have had other text services for years, and I havent been able to see the growth and be more knowledgeable about texting.
With my other text companies I was sending text to LARGE groups of people with no strategy, it was just a send and go. With postscript it is more specific to the customer so when I spend $$ I make money.
The only thing I would say I dont like about it is its cost. It's a little pricey and the price might scare you, but it is worth it. Also, it does take about 4-6 weeks to get up and running and get campaigns moving...so make sure you really dig into that the first month and get all of your segments running because that next month will come up quick and you will be like ECK!!
Overall great app and great company!
I'm loving the app so far. I love the abandoned cart feature in addition to the welcome series. Easy way to convert to sales which we've seen a spike in since downloading the app
This App has been great for my business. Purchase conversions tarted the first day I added it! Highly recommend.
Amazing customer service. I did not set up the automation correctly and after reaching out to support Meg helped me with all of our issues. Was extremely polite walked me through step by step of what needed to be done. Highly recommend
Great and quick customer support, hope the app will perform well as I love it and was looking for some similar for a long time.
It's pretty awesome!!! It's much better to use than Klaviyo's SMS. Which I think that Klaviyo does well with email. But Postscripts does very well with SMS sign ups and really engaging. The only thing I'd like for them to change is their dashboard and the way we can view subscribers much easily.