Postscript SMS Marketing

Only 4 stars because we haven't used it for long yet but everything seems to be working great and the support team is awesome! Zev was really fast at answering and quick with figuring out a solution!

Im not computer savvy so navigating this app is a little hard. I do appreciate the tech chat for help.

Pros: the customer service team via support chat is great. Wait times are super fast and I have solved many problems with their help! I also love the product back in stock feature is one of the options rather than an entirely separate app. Also really like the updated automations that were written for us.

Cons: A few more touch points during onboarding would have been good, and there's a few key metrics I feel are missing from analytics

Really well designed service. It's a little bit unintuitive to figure out specifics on different modules (automations, campaigns, keywords, popups, etc) and what they do exactly and where things go from there, how to find customers and see the outreach that has happened, etc. But the team was very fast to respond and eager help out, then once you get a feel for it things seem to be really easy and ROI is realized scarily quickly.

Postscript's onboarding and support team have been incredibly helpful and a joy to collaborate with!

Customer service is very good。Customer service is very good。Customer service is very good。Customer service is very good。Customer service is very good。

Faith has been such a big help! I am still familiarizing myself with the platform but she has walked me through necessary steps and even created a video showing how to create a coupon. Great support! I do think the platform is hard to navigate and not super user-friendly but that might change the more I use it!

I've had some issues with Postscript accidentally filtering our messages which has been hard but Michael from customer support has been such a great help with everything in regards to getting this problem figured out.

Customer service was really helpfull. Thank You :) .......................................................................................................................................................................................

my experience with postscript has been so-so thus far. Customer support is great but my popup messages do not seem to be working due to some backend issue [which is currently getting looked at] Also would be nice if the popup template was a bit more user-friendly and template-based rather than having to code any custom visualizations.