评论 (1,139)
优化
-
按评分
Really wasn't expecting my inquiry to be answered at midnight. But they came through and helped me through setup and added the automations for FREE!! Awesome customer support. Super knowledgeable and friendly. Can't wait to see the full extent of this app and how many conversions it will make with customer engagement.
"Great support during setup and on-boarding. Really easy to use dashboard as well. Definitely recommended.”
Excited to test this app out. Have heard great things from other business owners about them & the results from text automation. On top of that, communicating with there team has been amazing. They're extremely hands on and go in depth on their platform, it's functionality and how it works.
Be careful. They will lock you into a contract and auto renew it with no notice. We wanted to cancel but unfortunately we were about a week after renewal date. Instead of understanding our situation and charge a prorated fee or any other solution, they were asking a $7,392.42 buyout fee. They don't care, no exceptions, whatever your circumstances might be. We are stuck paying for this app for another half year even though we wanted to switch back to Klaviyo.
Better than Attentive & Klaviyo. My current top choice as an SMS vendor. Extremely fast customer service.
I was grinding my teeth with the thought of asking people that came to our coffee truck for an email address. POSTSCRIPT!... You guys are DOPE! If you guys are in the Long Beach, CA area... please visit us. Coffee is FREE for the whole team!
AMAZING CUSTOMER SERVICE AND A MUST NEED FOR YOUR BUSINESS
We love using Post Script for our business. It's so easy to use. Taylor was super helpful and kind. I really appreciated working with her to solve our problems/answer our questions. Thanks Taylor, you're amazing!!!
amazing app honestly , i had a problem and they escalated and solved it quickly!!!love it man
Very attentive and responsive customer service from McKenzie.
Great CS and lovely people to work with. PS has a very user-friendly interface that's easy to get around.
great app for sms marketing! gives $1,000 in credits for new accounts, very easy to set up everything, and if not there are many tutorials on youtube, and lastly has great customer service!
I deleted the app and its been out of my shopify account for over 2 months now only to find out that postscript is charging me €25 a month for not even using a single thing with their application. Ridicilious! Use this app if your ready to pay for it, other wise dont download it
Amazing support, easy to use
fast customer service. taylor was extremely helpful
Canceled my subscription and was still getting chsrged
Awsome
Had a few questions with starting up my automations and campaigns and Taylor was extremely kind enough to help me out and walk me through it. Everything I needed, she answered or helped with and I was able to fix everything I had issues with. She really went above and beyond. I really enjoy this app and super excited to continue to work with them. moving forward! Thank you again to Taylor and the Postscripts team!
Amazing customer service solved my issues in a matter of minutes.
Amazing customer service from Autumn, simply amazing.
I have had amazing sucsess with setting up pro scripts its so straight forward and easy to use, altough i am very clungy when it comes to following certain guides but the customer service comes in clutch i get connected within minutes with a support member called taylor and she helped me so many times i couldn't even count in on 2 hands anymore its honestly amazing thanks alot pro scripts
Easily the best tool and team I've encountered and I've been in DTC / E-Comm for 10+ years. Postscript goes above and beyond always and I've marveled at the pace at which they release truly valuable tools for businesses. Highly recommend.
Meg the customer service representative was extremely helpful and sorted out my issue in no time! Very good customer service.
Customer service on this app is amazing! I spoke with Meg and she helped me fast and easy. She walked the steps with me and made everything happen so quickly. I love this app!
Been using it for a year and its been very user friendly. I started out knowing nothing about SMS and learned tons through the CSM and Customer support team. They are very easy to work with and the response rate is almost instant.
Absolutely fantastic customer service, Taylor is the best. Install the app - stop reading reviews. You're missing out on money.
Amazing Customer Service, I would recommend it to all the people new to SMS marketing. Setting up was very quick and Taylor from Customer Service was able to assists me. I highly recommend it.
A great alternative to Attentive or Klaviyo.
Their support staff is fantastic! (Special shoutout to Taylor ).
Really good customer support. Taylor (from customer support) was absolutely fantastic and very helpful :)
TAYLOR IS AWESOME, GREAT CUSTOMER SERVICE! DEFINETLY LOVE POSTSCRIPT, AMAZING COMPANY AND EASY TO USE!
I had some trouble with exporting customer info and some billing questions, and Taylor from Customer Service helped me get around it quickly and was also so very kind.
Love this app! Very user-friendly. I love that I can set up not just campaigns but also segments in little to no time. Very friendly and helpful customer service as well.
UPDATE 1/9/23
Still loving this app. Meg was super helpful and gave me a quick response to my question.
UPDATE 5/25/23
Still getting great service. Taylor was super quick and helpful!
Taylor has been very communicative and efficient and is continuously helping me in any way to get my website back up and started! I channeled over to Postscript because of the brands I know that use it and I want my brand to be accessible to easy automation and more. She never let me give up and she has amazing patience and walked through everything! I will continue to work with you guys and thank you again!
Excellent customer service, very helpful. Truly appreciate her for taking the time to help fix my issue.
Big s/o to Taylor! She is extremely patient, through and kind. There was something in particular I was trying to accomplish and she gave me steps on what to do also other ways to go about achieving the same thing, we love a queen with options! Thanks again!
Great app, with an even better and great support. Thanks to Taylor for his help and patient with me :)
Faith was very patient and amazing. Walked me through step by step. Very fast and efficient. Definitely deserves a raise!
I would like to commend Faith for giving me exceptional tech customer support few minutes ago. This is the first time I have chatted to someone and resolve everything at once and she did not leave me until I resolve the issue and she was able to answer all my questions. Product value increases because of great tech support. I hope you give her a good pay raise.
Best SMS app + team on this planet and definitely in the Shopify ecosystem - could not recommend Postscript highly enough to other customers on Shopify! SMS really is one of the most critical channels if you want to grow and retain your customer base in Ecommerce right now
Using the free version at this time and it's been great. Seeing positive conversions for both list growth and revenue. Igor was helpful in getting me off to a good start. Chat support has been good too.
Just got introduced to postscript and I had maggie walk me through the basics for me she was extremely helpful, patient and knowledgeable. It was a smooth transition from the app I was using and I'm glad I switched over. Postscript is beginner friendly and I love it !
RACHEL HELPED ME THRU A TOUGH PACK AND FIXED EVERTYHING ON MY POP UP SHE IS THE BEST.... GIVE HER HER RAISE AND TREAT HER TO A GREAT MEAL :)
Postscript is by far my highest-revenue generating channel aside from organic social media. It's super user-friendly and available at a great price. It also gives great insights for how much has been earned through campaigns and automations, customer LTV, acquisition rate, and more. I cannot recommend this app enough! I am looking forward to the day that a widget can be added to replace the email signups with SMS signups.
Really love this app! Has brought in close to 6 figures in sales through texts alone! Definitely worth the monthly subscription!! Customer support is always extremely helpful as well.
PostScript is great for our SMS marketing and their customer support was really helpful and fast to resolve some billing issues that we had.
We are an online boutique that launched a little over a week ago and had some questions about Postscripts. We chatted online with Sandy. If you ever have the pleasure of chatting with Sandy you are in great hands! She was so helpful and is a true gem! We love Sandy!
In the first 6 months of our store being open, Postscript SMS has accounted for almost 30% of our website revenue, with only a 10% off code. We just increased 25% off, and cannot wait to see the results. Their Live Support is great for helping you get things started. Highly recommend.
This app is relatively easy to use, but whenever i'm confused I use the chat. The staff are always so nice and helpful. Couldn't recommend this app more!!
Great app. Their support team is always quick, efficient and insightful which is hard to come by these days!
Every time that I contact Postscript online they get back to me within minutes if they are open! I am a new small business owner and I have been so dazed and confused with what I am doing. I've contacted them 4 times since I've been with them for 2 weeks and they send me screenshots with detailed instructions on what to do. Also, if I can't find something on my screen, then they generate a report and show me in the chat. I cannot say how thrilled I am with Sandy Quiett and the rest of the tech support staff! Keep up the great work!
I have tries so many apps and left frustrated each time. This was the first time my questions got answers direct and to the point. Taylor was patient and kind. I also had the pleasure of speaking with Sandy. She was amazing and went above and beyond. Very thankful
Postscript's customer service is phenomenal! They send great calendars each month with SMS inspos and really help you get set up for BFCM way in advanced! Seriously just do it!
Faith was awesome she helped me set up my Postscript ater i told her i couldnt see it popup on mobile or desktop!
You have an employee named Sandy, and she is just the BEST employee you could have hired. She deserves a BIG Raise.
Great SMS app for sending segmented notifications to your customer list. We consistently see 15X+ returns each month. I highly recommend this app.
Great app I have used this triple my sales growth and to retain customers within my funnel. I tell everyone I know about this app
Faith was my customer service team expert and did an excellent job in assisting with my urgent matter. Greatly appreciate it!