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Postscript has made our text marketing so easy. The app has nearly everything we need to run creative campaigns and automations – and when there is something we think it could do better, the team is receptive to our feedback and helps us figure out a way to get it done.
Even better than the app, the entire team is such a joy to work with. I've never worked with a SaSS provider that cares as much about our success as the Postscript crew does. They're quick to respond, thorough, and go above and beyond to make sure our experience is great.
If you're looking to venture into text messaging (or switching from a less nimble provider like we were) , Postscript is the only company you should consider.
So far Postscript has been incredible for our company! And the customer service is top-notch. Can't say enough good things about them so far!
I'm new to SMS marketing and Postscript has been a really user-friendly app. The customer service is excellent, anytime i've had a question they've always been extremely helpful and thorough. Today I chatted with Sandy who helped me with my own self-created technical difficulties! Thanks Sandy!
I've been using it for a month now. Customer support has been there all through my setup. Support staff is friendly and helpful. Really easy to get started. Integrates easily with Klaviyo and AfterShip.
I'm gearing up for our product launch and wanted to make sure my SMS collection was setup properly. Ellie in Sales and Kyler in Support have been incredible in getting me set up and onboarded. They've been super great about turnaround as well with respect to my requests!
Kyler was amazing. She walked me through several key questions I had and was available instantly! Postscript customer service is on it!
Seriously this is the best SMS app on the market. During BFCM we spent $4k on a campaign through this app and generated over $69k in sales. That's a ROAS of 17.2!!! That is almost unheard of in the eCommerce industry. Couldn't recommend this product highly enough.
Seriously good marketing app. Text message marketing performs a lot better vs email- especially on mobile. Postscript is super easy to setup and works fantastically. Great support and team including the CEO and Zev. Thanks team
Wonderful customer service. Super easy to reach out to, many available articles to help and if you can't find the answer, prompt response on the chat with a super friendly person available to assist!
If I could give this app zero stars I would. My company has been using this app over a year and the experience is the worst.
Taking money from small business owners and not delivering is the worst form of business practice. Whenever we text our customers the messages are not being delivered but your company is getting compensated.
We reached out to customer service to get a resolution and instead of assisting my company we received the run around. Some of my customers aren't receiving our marketing messages and your company needs to reimburse us.