Postscript SMS Marketing

Overall I really like using postscript, it is easy to build out flows, make campaigns, and segment your list, their support is helpful and quick. and I like how you can A/B test your popups to see which ones get the best opt-ins,

Working with Postscript is truly a privilege. The team support they provide, the ability to reach them anytime and get a response, was crucial for me. Our regular meetings have made us even more successful in SMS marketing. They stay ahead of the curve on SMS marketing developments. We left Postscript for a short time, but when we didn't see what we were promised, we returned. We continue with Postscript. Their team support, friendly staff, pricing, and contribution to the company's growth truly set them apart.

After using Postscript for over 2 years, I can't commend their customer support enough. Recently, I encountered a setback where I lost hours of work due to an accidental error. However, the Postscript team swiftly stepped in and managed to recover everything for me. I truly appreciate their rapid response and dedication to resolving issues promptly.

While Postscript excels in customer support, I've noticed some areas for improvement. The user experience occasionally interrupts my workflow, and it would be beneficial if the collected data were seamlessly integrated with Klaviyo to enhance communication strategies. Nevertheless, I remain optimistic that the app will evolve positively over time.

Despite these minor setbacks, I'm committed to continuing with Postscript. Their stellar support and potential for growth make them a valuable partner in our marketing efforts.

Postscript is a wonderful SMS app, very sophisticated, and relatively easy to use with their awesome customer support. We had a smaller SMS base before, but now with Postscript, our base is growing, the segments and templates are easy to modify to our messaging, customers can text us back, and the SMS tools are boosting engagement with customers and overall sales. The live chat feature is prompt even for us in the east USA! Onboarding was a breeze and chat support gave us the confidence to develop more campaigns and try new engagement. Taylor in chat support is wonderful!

We love Postscript. It's incredibly intuitive, and support is always fast and reliable. Mackenzie is the best and always friendly and understanding to questions I have regarding the platform. We love Postscript!

p.s.where can we purchase the BFCM hats?!

Taylor, Meg, Faith, Jenny - Amazing Postscript team that takes support to the next level - making Postscript more powerful for us. They always have ideas and insight on how to grow. Love that the pricing is straightforward and no surprises.

One thing I would like to see is more templates with proven flows and messages, and deeper segmentation options.

There are pros and cons to any platform, yet Postscript gives us continual results.

WOW Meg is amazing!!! It's hard to get good customer service on message chats, and with most company chats I've often had to stop the conversation to confirm that I'm speaking with a real person because it felt like the people chatting with me were not paying attention or reading my full replies. Completely opposite experience with Meg. She understood what my concern was right away, asked for the relevant information needed, and also looked up my account on her own end to understand the full details of what was going on. She told me what she thought was happening and how she could help and also reached out to her manager to confirm her findings. She then followed up with me the same day with an update, and then again early the next morning with a conclusion on what they had found and what was going to be done to remedy the situation. I am extremely happy with the excellent customer service that we received and the solution to our problem. Thanks so much Meg!!

Porshai from the postscripts team was so helpful. We where not able to log into our app and connect with customers. She found the issue and make another long in for both of our stores while we reach out to shopify to get the issue fixed so we are still able to log in and connect with client. Thank you so much for the help! It was fast and easy

We are happy customers of Postscript since 2019! It's one of our biggest marketing channels. We love SMS marketing because it's so easy & the ROI is huge! I've especially loved working with Tara our dedicated Postscript guru! We meet on a biweekly basis & it's been a huge help. Our SMS sales have significantly increased since working with Tara! It's been great :)

Faith was so kind and helpful! Answered all my questions and explained what was going on!! Definite 5 stars for her!!