Reviews (1,970)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this SMS marketing platform for its effectiveness in boosting conversion rates and sales, noting it surpasses other marketing methods. Key features include automations, campaigns, and customer interactions via text, supported by easy-to-use segmentation and templates. The customer support, especially from staff members like Taylor and Meg, is frequently praised for its responsiveness and helpfulness, particularly through the live chat feature. Merchants appreciate the reliability of the platform and the proactive support team, making it a top choice for enhancing business communications.
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this is my first time using the app and i needed help setting some things up and shannon was able to walk me thru it step by step she was very helpful and patient with me
I reached out needing help with one welcome series automation and I was helped right away from Sandy.
Amazing customer support team. Helped identifed why my account wasn't receiving subscribers and even added some days of free trial back. Absolutely made my day!
This is the best app I have on my store. I can't put into words the ease of use and how helpful this is to my marketing strategy. The automations are LIFE! I hope this app stays in Shopify forever.
I've had a great experience with Postscript so far. They team is readily available to answer questions. I've also had a lot more people signing up to use our SMS marketing than with our previous app. which has been exciting. I hope to see sales increase by using Postscript!
Their customer service was awesome! They helped me on a Sunday and I'm appreciative. Will continue using this app! I'm already getting optins!
Honestly, the app isn't as easy to use BUT Michael in customer service is UHMAZING. The friendly and jovial chitchat totally inspired me to give this another go. He supplied me with tutorial videos, extended my trial without being asked, and helped me solve my issue. 10/10 would recommend BECAUSE of Michael. Go get that lunch!
Great integration with klaviyo! Super easy to use! Very new to it, but so far so good! The customer support team is also so helpful (aka Zev!)
Postscript has been an absolute game-changer for our business. The onboarding process is best-in-class, and their team is always available to help us succeed. They have a deep understanding of SMS marketing, and they are constantly innovating to help us reach our goals.
And their support, specifically Taylor is beyond amazing! Taylor was able to solve my problem in a friendly and efficient manner. She was very personable and attentive. I didn't feel like I was talking to a bot or that she was talking to 20 other people at the same time.
Love this platform but more so the people behind it!
Great customer service. Faith was very efficient and got me the help I needed early on in the process.