Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its positive impact on business, including improved conversion rates and revenue. They praise its user-friendly interface, valuable features like automations and campaigns, and easy SMS subscriptions setup. The app's reliable performance and exceptional customer service, featuring a responsive support team and live chat, are also appreciated. Its transparent pricing and superior features make it a preferred choice over other SMS marketing platforms.

Edited August 9, 2022

Postscript was recommended to me as the leading SMS platform for Shopify, and they have some good features that are hard to find. However, the honest truth is I can't say Postscript is reliable enough to recommend. It's littered with bugs and frequently either fails to send automations or sends them in error, which is a real liability to our communications with our most valuable customers. I've probably spent weeks of my time as a founder working with their support team to resolve bugs and problems with their product. Customer support was initially helpful but frequently fails to follow up and requires reminders from me to solve problems. A recent issue with Postscript caused an order to initiate without a customer's consent, and 7 weeks later we're still waiting on an explanation or resolution. I've worked on software startups for a decade and cannot understand the poor technology execution at Postscript. They are abundantly capitalized, with a large engineering team, and the product cannot be relied upon to do what it promises to do.

ujji
United States
Almost 2 years using the app
April 4, 2022

We used this app for about 1year. The last few months issues are worst it's time to let this app go. Automation is not working anymore. Abandon carts are not sending out. Customer Service just don't care and I downgraded the plan all my previous credits I paid for was taken.

Lil Lady Shoes
United States
Almost 2 years using the app
Edited July 6, 2022

Don’t get involved with them. Postscript was amazing. We tried multiple SMS platforms- we finally felt at "home" Peter helped us get setup and he was great. Then we worked one on one with Joe, his patience and knowledge to get the most out of the app was amazing. Then we kept getting passed from person to person and now- now they won’t strategize with us monthly at all. Seems like they have a ton of turn over. Ran and operated very poorly. Not iPhone friendly.

Buddha Pants®
United States
Almost 2 years using the app
Edited March 11, 2022

When I first signed up for Postscript, I really liked it. Simple, easy fair pricing. I then took a break to try Attentive as I was offered a really appealing rate. I shut off Postscript, but noticed even with no texts going out, that every month within the first few days, it said all my credits were used.....which was not possible and the "sent texts" reflected this - 5,000 credits gone, with 0-124 texts sent only. Support said this is an "a typical issues" and they couldn't find the reason I was being ripped off. Their solution, was to push me to their new pricing plan which was $500 for all the same features.....a TOTAL SCAM. Disgusting. Their team wasted my time and although nice, were not very professional or accommodating. Attentive offered me upfront a much better pricing structure, I am not sure if I can share publicly so I will not, and we are a small company. Each site the bill is around $50-$150 a month. Honestly I am so disgusted with this company. Their software has an error, ripping me off, and they want ME TO PAY FOR it by switching to their new billing system which is $500/month for the pro plan, to have the same features I currently have. Sadly after somewhere around 3 years, I will be canceling all our Postscript accounts. Disgusting. One of the worst scams I have ever been exposed to. How many people actually keep track and audit texts vs credits? You should! And they wanted to switch me to an uncapped pay as you go model for 10x the price...yah, ok!

Brain Forza
United States
About 1 year using the app
March 17, 2022

i don't know what's going on with this app but it's not working for me and i can't contact customer service about the problem because the entire app is blank. nothing shows and i really liked this app

All-In-One Voluptuous Boutique
United States
9 months using the app
December 10, 2021

Picked a plan and got a free trial. Spent hours learning how to use it with the videos. Then one day they just shut it off. Said I did it. I didn't even know it until I checked on it. This right before Christmas. Blamed me and said someone on my team must have done it. I am my team. So I know I didn't do it.

Bulletproof Pet Products Inc
United States
About 1 month using the app
August 13, 2020

Did the trial, if you are in the UK or outside the USA forget it you will soon get angry customers as postscript are in the USA when customers subscribe they get charged a premium rate text charge and you will soon get inundated with angry customers once they have received their phone bills like we have. You cannot edit a customer once subscribed and that's all you get from support is we are sorry this doesn't work as you are in the UK. All in all they have a good platform but it is very focused on USA customers. When I told them I wanted to leave and to remove my customers they said they couldn't I told them Shopify insists and they said ok we will raise a ticket a week later no communication, their support is good at first but soon dwindles. Sorry just being honest!

whynotshoponline.com
United Kingdom
23 days using the app
March 8, 2023

Shiny modern app but it does not sync well with Shopify and it is deceptive. They don't mention that "international" SMS is 10 times (yes TEN times) the cost of US SMS. It's not mentioned on their app listing nor on their pricing page, only hidden away in the documentation.
By international it literally means any other country so if your store is strictly restircted to US you're better off with one of the other SMS apps.

Hippie Pants
United Kingdom
21 days using the app
August 20, 2020

I tried to use this app it took us 2 days to try to figure everything out, finally got our first text message out and then we find out that there was an automated welcome message with a discount code we didn't set up or know about. Was completely off brand and not something we wanted I even had told someone in chat help that we didn't want anything automated right now. Will be looking for a different app for our SMS needs

Waffles & Honey Jewelry
United States
14 days using the app
Postscript replied October 8, 2020

We're sorry to hear that you had this experience and we take your feedback seriously. We provide pre-built automations so you don't have to start from scratch but, of course, they need to be reviewed before they are set live. It sounds like there was a mixup and the automation was turned on before you were ready. We apologize for that.

If you have issues getting up and running, our team is available on chat and can walk you through how everything works. If you do decide to give Postscript a second chance, we would be happy to help you.

July 9, 2021

Postscript removed themselves from our store without any notice (I had to ask customer service what was going on). Incredibly disrespectful to small business owners and I will not be recommending them due to their poor customer service and treatment of people who are seen as "other" and unimportant to them. They claim to be following the SHAFT guidelines on regulations for sex, hate, alcohol, firearms, or tobacco, but there are actually different guidelines for how to treat companies in different industries depending on whether they are federally legal or not. Also, there is no definition to what terms like "sex" are (is it pornography? a vaginal health device? erotica? something else?) so Postscript can use SHAFT to offer their services based on their own definition of what's considered "sex" and what's considered "health". Here's is the PDF with more information: https://www.wmcglobal.com/hubfs/CTIA%20Short%20Code%20Monitoring%20Handbook%20-%20v1.8.pdf Considering they pride themselves in following regulations to the T I'm disappointed that they're treating companies like this without any notice whatsoever.

Lioness
United States
10 days using the app