Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its positive impact on business, including improved conversion rates and revenue. They praise its user-friendly interface, valuable features like automations and campaigns, and easy SMS subscriptions setup. The app's reliable performance and exceptional customer service, featuring a responsive support team and live chat, are also appreciated. Its transparent pricing and superior features make it a preferred choice over other SMS marketing platforms.

January 8, 2024

Amazing customer service. I did not set up the automation correctly and after reaching out to support Meg helped me with all of our issues. Was extremely polite walked me through step by step of what needed to be done. Highly recommend

Iron Outlaws
United States
2 months using the app
January 11, 2024

Just started using the app and already had to use the live chat a few times and their customer service is FANTASTIC. They've helped me set things up and troubleshoot, truly such an amazing app!

Lala Hijabs
Canada
About 2 months using the app
January 26, 2024

Customer service on this app is amazing! I spoke with Meg and she helped me fast and easy. She walked the steps with me and made everything happen so quickly. I love this app!

By Jaye Labs
United States
10 days using the app
December 23, 2023

I am trying to send an SMS campaign, but I could not send it due to a system problem. I tried to contact customer service many times, they said they would get back to me, but they never did.

Vinci Leather Shoes
United States
About 1 month using the app
November 27, 2023

Postscript has totally changed the game for our business. My conversion rates were in the basement and since installing postscript they have tripled. Not only does the product work, the CS team is incredibly responsive, highly knowledgeable, and super kind. If you aren't using postscript, you're hurting your business!!!

Nashville Dollys
United States
4 months using the app
December 29, 2023

I have been a postscript customer for 1.5-2 years and I would highly recommend not using them. I've found other service providers who give 100x better service at a much lower price.

I'm perplexed as to how this software has a 4.9.

They have been charging us for 6 months even though we expressed that we want to unsubscribe.

Post billing us for no usage for 6 months, after uninstalling the app they have billed us almost 2000$ in a month.

I am deeply disappointed in how shopify allows such companies to bill us in such a fraudulent ways.

Topping all of this off, is their support who will never try to solve the problem and will reroute you to their sales and legal teams who will only try to retain you for longer by baiting your own money.

I've not found such a terrible app all my life and I would caution any shopify owner on using postscript.

Katoura Hygiene
Australia
1 day using the app
October 22, 2023

If I could give this app zero stars I would. My company has been using this app over a year and the experience is the worst.

Taking money from small business owners and not delivering is the worst form of business practice. Whenever we text our customers the messages are not being delivered but your company is getting compensated.
We reached out to customer service to get a resolution and instead of assisting my company we received the run around. Some of my customers aren't receiving our marketing messages and your company needs to reimburse us.

Keionas Collection LLC
United States
About 3 years using the app
Edited November 14, 2023

I have to say, this app is seriously impressing me with its smooth performance. It's been a pleasure to use! And the cherry on top is the amazing support team. They've been so incredibly helpful and kind, going above and beyond to address any questions or concerns I have.

PRAYING RABBIT
United States
15 days using the app
March 22, 2024

Had a few questions with starting up my automations and campaigns and Taylor was extremely kind enough to help me out and walk me through it. Everything I needed, she answered or helped with and I was able to fix everything I had issues with. She really went above and beyond. I really enjoy this app and super excited to continue to work with them. moving forward! Thank you again to Taylor and the Postscripts team!

BK DESIGNED
United States
August 17, 2023

i absolutely love the live chat option - my questions were answered in seconds and things that previously took at least a few hours, if not a day, with other companies was solved in under 5 minutes with the live chat option. HUGE thanks to Taylor who helped me on live chat and was so efficient and supportive of getting my problem solved quickly!

Threads of Fate
United States
Over 1 year using the app