Postscript has a fairly robust segmentation tool that allows you to use Shopify properties to create different target segments. I needed to exclude a subset of my segment and worked with a great Customer Experience Advocate to apply some manual workarounds and get things done (thank you Michael!). I can't speak highly enough of my customer service experience, which I consider equally important as Postscript's native features and functionality.
I've been testing about 3-4 different sms solutions this month and Postscript really has everyone else beat. Customer service, affordability, 1:1 chat feature, Klaviyo integration, gifs that don't require links to open. It's great. The only reason I didn't give 5 starts is I wish the forms allowed more advanced customization and there were smoother options to embed forms. I also wish we could purchase dedicated long numbers, sharing keywords makes things a little difficult. But I understand it keeps things affordable. I also wish we could send audio, but no one else is offering that yet anyway. Great job Postscript!
Sylvia is super helpful. The app needs more segmenting options but overall easy to use. Would recommend for anyone who needs SMS marketing!
I enjoyed the always quick and helpful responses from customer service : ) which is much needed since messaging across the app is often missing information and not very user friendly. Although it is a very simple tool, the setup, user flows, and UX needs the attention of a user-focused product manager. I also appreciate the payment structure and flexibility! This app provides simple SMS functions. It is not very robust or customizable, but it helps our business accomplish what we need and has helped us drive sales and retention. Again, the customer service has been exceptional. Without their support our company would have had to pass on investing in this app.
Much about your experience depends on who you get for a customer service agent. Sylvia is awesome! She even made me a video illustrating a solution to my problem. I wish there was a phone number, though, so that I could talk to someone when I'm having problems with the app.
I use this app to connect with my customers for quick announcements! I love that the staff is very helpful with helping me prepare for Black Friday!
Customer service is very good。Customer service is very good。Customer service is very good。Customer service is very good。Customer service is very good。
After The Internet
Two ecommerce owners recommended this app to me and so far so good. The interface is super easy to use, fun, and has good analytics. I also like the chat feature! I deleted something by accident and a rep was very helpful in solving my issue.
Too Fast Online
Only 4 stars because we haven't used it for long yet but everything seems to be working great and the support team is awesome! Zev was really fast at answering and quick with figuring out a solution!
Really well designed service. It's a little bit unintuitive to figure out specifics on different modules (automations, campaigns, keywords, popups, etc) and what they do exactly and where things go from there, how to find customers and see the outreach that has happened, etc. But the team was very fast to respond and eager help out, then once you get a feel for it things seem to be really easy and ROI is realized scarily quickly.