Postscript SMS Marketing , 1,952 reviews

I switched to this app from another text app and I am glad I did. I found it easy to use and is helping me grow my text list. I also liked the free 30 day trial which helped me get familiar with the app and made it easier when it was time to choose a plan that suited my needs. I had to take off a star because it's not that easy to insert gifs. The other app I switched from had a library of gifs to add to your messages but with postscript you have to go to another website to save the gif you want and then upload to postscript. I was having an issue uploading the gifs and reached out for help. Tyler helped me right away and stayed on the chat with me until we got it fixed. The customer service was great and he was very helpful! Thanks!

Zev was super helpful in the customer service chat!

I've been testing about 3-4 different sms solutions this month and Postscript really has everyone else beat. Customer service, affordability, 1:1 chat feature, Klaviyo integration, gifs that don't require links to open. It's great. The only reason I didn't give 5 starts is I wish the forms allowed more advanced customization and there were smoother options to embed forms. I also wish we could purchase dedicated long numbers, sharing keywords makes things a little difficult. But I understand it keeps things affordable. I also wish we could send audio, but no one else is offering that yet anyway. Great job Postscript!

nice app so far, fast responding customer service resolved my issue i was having , thank you . just wish they integrated with mailchimp

PS has great Customer Service -- they are super responsive and want to help solve any and all questions that us customers havw!

Much about your experience depends on who you get for a customer service agent. Sylvia is awesome! She even made me a video illustrating a solution to my problem. I wish there was a phone number, though, so that I could talk to someone when I'm having problems with the app.

It's a great app but so far it's a bit confusing to get everything started. I will return with a better review once I can get things going a bit more smoothly. Finding out how to do things means you have to chat and ask questions but wait a few minutes or more for a response.

Great customer service, people open to feedback and always looking to improve. Segmentation capabilities are strong and easy to use.

As a brand-new user of SMS apps like Postscript, I can say one thing for certain – their customer support is top-notch. I messaged using their chat feature. Porshai from Postscript responded promptly. Over the course of 45 minutes, I then proceeded to bombard her with 13 detailed questions about functionality and settings. She answered each of them in a complete, thorough, and easy to understand manner. I could not be more impressed with Postscript’s customer service. In fact, the day before I emailed them with some simple questions and received a prompt response also. So far, I really like Postscript. It’s very robust, easy to use and it appears to work flawlessly in my tests. While I give Postcript’s customer support 5 stars, I have to rate the overall app as 4 stars for one reason. It lacks the ability to sync email addresses into the Shopify customer database. I don’t need Postscript to do any email marketing for me, but I do need a way to automatically sync customer email addresses it captures in its email pop up. Let me explain - the way it stands now, a customer completes a Postscript pop up entering their email address, however the customer’s email is not synced with anything so I have to manually download a CSV file within Postscript then manually upload the emails to Shopify’s customer database. The only way around this is to integrate Postscript with Klayvio and Klayvio can auto-sync the email addresses into their email marketing app. I checked SMS Bump and they have the same issue – you need Klayvio to auto-sync emails. Perhaps Zappier can work to integrate Postscript with Shopify’s email database but I have to look into it. In summary, if automated email syncing between Postscript and Shopify is not critical for you and you don’t mind uploading the captured emails yourself, then I highly recommend Postscript and give it 5 stars – and if you have any reservations, reach out to their customer support which I am sure will be amazing.

I am a returning customer. When i initially signed up i wasn't the person running marketing for my company. now that i am i needed a system that was easy to use and understand. I spoke with mike in sales he encouraged me and made me feel like i could do this on my own and he was right. Then when i needed help i spoke with taylor via chat and he was amazing. Im glad i decided to sign back up