POWR | Appointments Booking

Richcarde was extremely helpful, he answered my three questions not found in the FAQ's instantly in the chat on the POWR website, I highly recommend this app for any growing small business that wants strong customer support!

Happy Customer,
Craig

wow. this was an absolute nightmare of an experience. the customer service is excruciatingly slow, aloof, and unhelpful. nearly none of the features worked. the "AutoResponder" feature, which is the app's name for a simple booking confirmation email that the customer receives is a "new" feature somehow? lol. and it doesn't work. like, literally nothing sends out when a booking is scheduled. they worked on it for 8 days (allegedly) and got nowhere. additionally, the booking availability is sketchy and let us book test appointments outside of the availability we specified in the settings. they told us it was bc the engineers were working on bugs (ok, so they can't do that without affecting the front end of our booking block during peak hours of operation? the customer reminder emails don't populate a logo and the text is all completely generic and has nothing to do with our business and somehow completely un-customizable unless you have the dev team do it for you? actually embarrassed that any of our customers received those reminders. when we finally had enough they gave up and offered us a refund. lol ... we hadn't paid for anything yet bc it was our first month using the app. a little communication would have gone a long way but they'll leave you hanging for a week at a time without any courtesy updates. like i said, absolute nightmare.

***UPDATE: we was also promised we wouldn't be charged for the few weeks i used the app. we were just charged on our latest bill which came through today.***

***UPDATE: just after leaving the last update, we saw a refund applied to our account for the app charge.***

the chat assistant was helpful with any problems I had.

Great experience with this app! Had one small snafu & my customer service representative Richcarde was incredibly helpful. He was super knowledgeable & resolved everything quickly!

Thanx to Richcarde M. who supported me due installation and implementation of POWR. Big professional!
I am not IT, just artist, so he had quite few tasks but he helped to install POWR and make it work even for artist :) I believe the app will work smoothly to book my atelier appointmens.