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Not a good customer service strategy or best practice when not willing to process a prorated refund to an unhappy customer. Customers beware. Know that you love it before you buy it for a year in advance!
As per our refund policy, we unfortunately cannot issue refunds for [MONTHLY UPGRADES/YEARLY UPGRADES PURCHASED MORE THAN 5 DAYS AGO]. However, I'll be happy to Look at your account myself and see if we have any missed opportunities or ways we can make it up to you. Reach back to our support directly and ask for me.
-Waylon W
Customer Success
Not actually Facebook Messager chat, but a popout with a link to start one. Also, when you uninstall it, it doesn't fully remove it and you have to edit the code to get rid of it (after having to search their help centre to find out how)
I uninstalled this app, but I can't remove it from my website...not getting much help from support either.
Hello, I inspected your site and I saw that you need to delete the "div class" code within your theme.liquid file so that the Chat app can be removed from your site.
Be careful...if you delete this app, the process of deleting will NOT remove the code that is embedded onto your website. You can't get rid of it.