전체 평점
4.7
평점 수준당 개수
  • 평점의 83%가 별 5개입니다
  • 평점의 10%가 별 4개입니다
  • 평점의 1%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 4%가 별 1개입니다
2019년 4월 2일

OVER CHARGING ISSUE! BE AWARE!!
I installed this app on 3 stores, and after the trial period, I went ahead and upgraded the plan in one of the stores. Instead, they charged me the upgrade in 2 stores out of the 3.
When contacted the customer service after 2 min it happened to tell them about the issue, they said they can't return the money they took with no permission, and they can only cancel future payments.
Since then a week past no reply

Shaka's Hawaii
미국
앱 사용 기간 11개월
2017년 4월 6일

Would not suggest due to a big issue we had getting the forms that were submitted.

Pi Baby Studio
미국
앱 사용 기간 7개월
2021년 11월 5일

At the begining it looked great and that is why i paid the plan, because i needed a contact form where my clients could add their images for quotation. After using it a few months i found that i wasn't receiving messages thru it and decided to cancel my subscription because i had to restructure my budget, so i did it directly with them coz Shopify sends you there to cancel. Even so, they charged me through Shopify the following month. I had read in comments that they make charges even after canceling and I still ventured to try it, but the truth was that I was totally disappointed, apart from being difficult to use and not meeting expectations, they still charged me after canceling with a month in advance. Terrible App. If you need to stop paying just go to the panel in Shopify and unistall the app, that will save you the trouble as they won't answer the mails, that will save you from a new payment next month.

Todo En Detalle
멕시코
앱 사용 기간 4개월
답글 POWR.io개 2021년 11월 5일

We're very sorry to hear about your experience with our app. Please reach out to our support team at support@powr.io and we'll be more than glad to help and answer all the questions that you may have. Looking forward to hearing from you!

2018년 10월 10일

App works great, but one of those cheapskate outfits that make it difficult to unsubscribe. Unlike other good apps where when you uninstall them, they unsubscribe you automatically, you have to log into a separate account page. I wasted 2 months of subscriptions cos they only responded after multiple emails from Shopify. So 1 star perhaps harsh as app is good, but when a company costs you money because they are non responsive then I'm paying for their poor service ethic and I have zero tolerance for that.

industrialbrushware
오스트레일리아
앱 사용 기간 3개월
2019년 6월 24일

The worst app and customer service I ever used with my store. I verified before downloading that the form could import a date field to Mailchimp but after installing and spending hours putting the form all over my site, I find out the date field does not work. I spent two months working with customer service only to eventually find out that this feature does not work. And, the customer support either doesn't respond at all or takes days to respond. How is that acceptable? I don't recommend POWr at all.

Sarah's Stands
미국
앱 사용 기간 3개월
답글 POWR.io개 2019년 6월 24일

Thank you for taking the time to give us this valuable feedback. I am sorry your experience has been less than desirable up to this point. I want to help make it right. There may or may not be an exact fix to your issue at the moment, but I am more than willing to help come up with a possible work around or another solution that can fit your needs. Feel free to reach back out to support and ask for Waylon via ticket. I will own this issue and do what I can to get you sorted out and back on track. Let us earn your business back.

2021년 6월 8일

shit! I cannot submit the form normally. Please contact me as soon as possible. I have paid out!! !!!

MOOBABE
태국
앱 사용 기간 2개월
2020년 7월 8일

Resume: Very bad
I don't recommend this app because of the quality and support that POWr provides.
The loading speed of the form is 10-15 seconds. This not appropriate when you are having premium version and pay $100+ per year.
When I actually recognize that the app is super slow and customer support is not going to solve our problem, I have tried to apply for a refund of annual subscription but POWr refused to make a refund after 2 weeks of purchase.

Summary: If you want a normal form (with normal page loading speed) and appropriate customer support (that will help you and make a refund if something goes wrong) I recommend you NOT TO USE THIS APP.

Romanovamakeup
미국
앱 사용 기간 2개월
답글 POWR.io개 2020년 8월 15일

Hi there,

We're truly sorry you've had a negative experience with our app and our customer support team.

We understand that loading speed is important to our users and we constantly optimize our apps to load faster on a customer's website. A POWR app should take no more than 2s to load on a page. If the delay is longer than that, the issue is most likely with another script on the page slowing down the loading of our app.

Our development team would be happy to take a look and advise you on how you can solve the issue on your site. Feel free to contact us directly at support@powr.io so we can take another look.

2017년 5월 9일

This app is absolutely awful! I'll spend HOURS editing and creating a custom apparel order form (this has happened 4 times!) only for it to freeze (the app, not my wifi or computer) and reload. I have to start all over again! I am furious. Fix this. I actually paid for the upgrade, like an idiot, and this is what I get??

Sothis Apparel
미국
앱 사용 기간 대략 1개월
2018년 6월 28일

Even after opting for paid subscription the form still displays their advertisement at bottom. The ticket has been created on this but no response has come. Its been more than 24 hours. Worst support.

Cat Dog Pet Supplies
미국
앱 사용 기간 대략 1개월
2019년 3월 15일

On a paid subscription and form builder hasn´t loaded for at least 24 hours. In general, it also loads very slow.

The Rotten Fruit Box
포르투갈
앱 사용 기간 대략 1개월
답글 POWR.io개 2019년 3월 15일

Hey there,

Sorry to hear about it, please clear your cache/cookies from your browser this should resolve the loading issue.

Thank you,
POWr Support Team.