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The app functions fine, although you need to pay for a subscription for most standard functions (i.e. remove logo and control frequency). My issue is with the customer service. I emailed many times with the customer service as the button to cancel subscription did not work. I followed all instructions and repeatedly and very clearly (1 week before subscription renewal) requested to please cancel my subscription. The subscription was renewed 1 day before the subscription renewal date and I was ultimately able to cancel on that day (before renewal date) but we were unfortunately charged early. At that point customer service simply said "unfortunately we do not provide refunds on monthly subscriptions" even though he was well aware we had been corresponding for a week as I was trying to cancel. This to me is extremely unprofessional and quite frankly manipulative.
Hi there,
Thanks so much for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWR team, and have sent a reply to your email regarding your concern.
We truly appreciate your patience! Please let us know if you have any other questions or concerns, in the meantime.
Absolutely Love This App. Lots of uses.
Easy to use a great app. The free plan allows you to use only one popup so choose wisely. WORKS GREAT WITH MY STORE
Mad!!! A total mess with my store today... A popup with 15% OFF from our Easter Campaign appeared on home page: http://prntscr.com/ojd1l3 and could not close until the "Create PopUp" button is activated...
In control panel there was no such popup at all: http://prntscr.com/ojd2vq, obviously was deleted???
When trying to "edit" the popup from the admin view of home page, there was the following error: http://prntscr.com/ojd3kn
No chat support where you can get instant help for such urgent situations, so, lots of clients got this "Easter promo"...
Same thing with my other store: http://prntscr.com/ojd8fs
Removed this app immediately. Problem solved.
We sincerely apologize for the issues you are experiencing. This was due to a caching issue and was primarily affecting app owners, and only a very small subset of site visitors. Please note that your POWr account was not compromised. We have pushed a fix to clear your cache and you will now see the correct version of your app. Please be assured there are safeguards in place to ensure this will not occur in future.
AWESOME App! Highly recommended to everyone
I used the app to communitcate a shipping delay with customers.
It was so easy to use and I will use again
Fantastic, everything is customizable, perfect app for drafting a pop-up excatly the way you want!!!
Awesome. Super easy, I love that you can put 2 buttons (We launched a kickstarter so it was great to get an email, THEN send the customer to our kickstarter link. Great job Popup!
I've only been using POPUP for literally a few minutes (seriously) but it's worked great for me. It's extremely easy & intuitive. I used to have an expensive account to do this same kind of thing on Leadpages...but POPUP is not nearly as pricey (in fact really affordable!) and gets exactly the same job done. So, far I really love it!
simple, versatile and efficient app, it helped me create additional and customized content for my web site, il really love POWr, thanks a lot!