POWR Popup: Sales Popups , 749 anmeldelser
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not working properly, needs some modifications from the developers so we can use it easier and faster.
We're very sorry to hear about your experience with our app. Please reach out to our support team at support@powr.io and we'll be more than glad to help and answer all the questions that you may have. Looking forward to hearing from you!
I originally gave this app a 5 star review when I first started using it, but unfortunately after several months, I have to downgrade them to 3 stars. It's definitely really intuitive to set up a pop-up, when the site's working. Sometimes it'll freeze and something that should've taken 2 minutes to do turns into 10. Also, the feature to click and drag an image to customize a pop-up doesn't work. And there were days when the pop-up doesn't display correctly on my Shopify website -- it'll display maybe 1/3 of the pop-up -- on a computer and mobile. I was really looking forward to growing my business with the POWR app but I'll be switching to another app when I find a better one.
Thank you so much for your nice and honest review, glad to know that you're enjoying your experience with us so far!
If you have any questions, concerns or suggestions in the future, please do not hesitate to contact us anytime as we'd love to hear from you :)
I'm not sure yet. Honestly, I'm overall disappointed at the hoops we have to jump through to have pop ups. I'm wondering if POWR is still planning on directly integrating with shopify to keep our customer lists up to date, so we don't have use zapier?
Hi there,
Thanks so much for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWR team, and have sent a reply to your email regarding your concern.
Right now the Zapier is the only workaround, however we are lunching straight integration with Shopify this month.
We will inform you back when we will lunch that feature.
Warm regards,
POWR support.
Have used the free version for a couple years and no problem. But wanted to have some of the features in the upgraded version. Right away was clunky to install the new pop-up and get working. Support was next day but not a lot of help. We were using the pop-up for gathering newsletter sign-ups. With the upgrade once an email is entered, the popup caches the IP data and thereafter always displays the success window. So to manually enter sign-ups from ballots etc. it doesn't work. And if a customer accidentally unsubscribes, the work-around is to clear their cache or use an incognito window or sign-up again on another device. Customers will just give up. It's difficult enough to get newsletter sign-ups without this kind of old school coding problems. Can't recommend it.
Dear Fran,
So sorry this is happening for you!
Kindly note that we are constantly working on our plugins & would be very grateful if you could please share your valuable feedback with us. Please feel free to submit feature requests for our product team to log here: https://help.powr.io/hc/en-us/articles/360036648674-Submit-A-Feature-Request?source=search&auth_token=eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjoxNDEwMTI1LCJ1c2VyX2lkIjozOTYxOTQ2ODM1NzQsInRpY2tldF9pZCI6MTYwMTY3LCJjaGFubmVsX2lkIjo2MywidHlwZSI6IlNFQVJDSCIsImV4cCI6MTU3NjE0NTcxNn0.yxbUf9ggI2shwynPQiwcKBPH24XTI8fi04h-qavJPeI. Thanks for sharing this great idea & your patience.
This is my first time using this app. The designs are easy enough to create. However, getting it to show on my store is another story entirely. Neutral at this point. Will see where it goes.
We really appreciate you taking the time out to share your experience with us. Please reach out to our support team at support@powr.io and we'll be more than glad to help and answer all the questions that you may have. Looking forward to hearing from you!
Great app concept - terrible help assistance. When paying for a service one expects a level of help and assistance above a basic set of questions. Either an online chat facility or a simple email address or contact form would suffice. Its shouldn't be this hard to reach out to you that I have to eave a negative(ish) review in order to voice my frustrations regarding your product. When I click to post this review- it doesn't appear to work - so if you see this - please spend a little time to fix these pesky issues
Hi there,
Thanks so much for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWR team, and have sent a reply to your email regarding your concern.
We truly appreciate your patience! Please let us know if you have any other questions or concerns.
I started to install it, but then too soon I received a popup to give my review... i couldn't finish the publishing. A pity as it started very smoothly
Hi there,
Thanks so much for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWR team, and have sent a reply to your email regarding your concern.
We truly appreciate your patience! Please let us know if you have any other questions or concerns.
Once the popup is setup through the app's website, the popups look fine, but the interface to set up the popups is very buggy and modifying an existing popup is pretty bad.
Hi there,
So sorry this is happening for you!
Kindly contact us directly at support@powr.io detailing the e-mail address linked to your POWr account+weblinks with live POWr plugins installed so that we can look into the issues for you and come up with a relevant solution and/or workaround. Thank you very much for your detailed feedback&patience.
It was a good app to start with but I switched over to Klaviyo. I didn’t like the ‘powered by’ text on the bottom of the add but that was about it. Easy to use and navigate around.
Hi there,
Thanks so much for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWR team, and have sent a reply to your email regarding your concern.
We truly appreciate your patience! Please let us know if you have any other questions or concerns, in the meantime.
Ok but even though it's set to pop up once per week per visitor it keeps popping up very annoyingly frequently even after the email has been entered by a site visitor, surely it should just not pop up again after it's been clicked off or filled in???
Hi there,
Thanks so much for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Could you please write us on support@powr.io with more deateils and we will be happy to help with this problem.