Note globale
4,5
Nombre d’avis par note
  • 75 % des avis sont des avis à 5 étoiles
  • 12 % des avis sont des avis à 4 étoiles
  • 3 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 8 % des avis sont des avis à 1 étoiles
9 avril 2024

Customer service was really helpful and the response time was fast.

August Kinn
Canada
Plus de 6 ans d’utilisation de l’application
Modifié le 28 février 2024

The app worked fine for some time. I upgraded to paid version for a few months but then got back to the free one. However, the charges continued even after contacting both POWR and Shopify support. On POWR dashboard subscription showed as free, but Shopify settings still had the subscription as active. Contacted the support multiple times, only received offers to upgrade to a more expensive option. They also previously insisted on writing a positive review which i did, because I liked the app initially. Changing the review now. Very frustrated with the experience and time wasted contacting support - with no use. They also refuse to refund the charges that were done after the paid plan cancellation. I had to delete the app.

patterntalent
États-Unis
Plus d'un an d’utilisation de l’application
POWR.io a répondu 1 mars 2024

So sorry for your bad experience.
We investigated the issue and the support agent should contact you with the resolution on that matter.

8 décembre 2023

This app has been a great tool to increase my customer contact. It's easy to use & manage. I've only had one issue & Richcarde provided me with excellent customer service! He resolved my issue completely & has me back fully enjoying my Powr Popup experience!

Good Faith Cookie Company Gourmet Dog Biscuits
États-Unis
Environ 2 ans d’utilisation de l’application
12 janvier 2024

Easy to use! Customer service is friendly and helpful. I definitely recommend POWR Popup.

Abbott Cards
États-Unis
5 mois d’utilisation de l’application
25 janvier 2024

very good customer support and helped me achieve my goal! lets me upload my own image which not many apps do.

Boutique Ofélia
Canada
Environ 18 heures d’utilisation de l’application
Modifié le 21 décembre 2023

Customer service is awesome. They are prompt and always find solutions! Every time I need support they are always there and very helpful. Thank you guys for all your help!

Shop IDC estore
États-Unis
Environ un an d’utilisation de l’application
6 décembre 2023

We love this application but most of all we love the customer service. We ran into some issues and Richcarde was awesome, timely and efficient!

NuSmile
États-Unis
Plus d'un an d’utilisation de l’application
18 avril 2024

Richcarde was very helpful and answered my questions with screen recordings so I could see what I need to do on my end

Kimberly's Diamond Corner
États-Unis
Environ une heure d’utilisation de l’application
1 février 2024

Excellent Customer Service Support!

Dream Guidance Box
États-Unis
3 mois d’utilisation de l’application
22 avril 2024

Helpful, informative and efficient

Planet Desert
États-Unis
Environ 2 ans d’utilisation de l’application