Note globale
4,5
Nombre d’avis par note
  • 75 % des avis sont des avis à 5 étoiles
  • 12 % des avis sont des avis à 4 étoiles
  • 3 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 8 % des avis sont des avis à 1 étoiles
26 octobre 2022

Funzionava alla grande la versione a pagamento...per un'ottimizzazione SEO abbiamo disinstallato l'applicazione per reinstallarla dopo circa 1 giorno e non hanno voluto riattivare l'account già pagato in quanto lo abbiamo disinstallato. Ho contattato il loro reparto tecnico e mi hanno detto che dovevo pagare DI NUOVO l'abbonamento per avere la versione performante già pagata. Un'ottima app veramente ma decisioni amministrative veramente non giuste.

Lol T-shirt
Italie
Environ un an d’utilisation de l’application
POWR.io a répondu 26 octobre 2022

Hi there!

So sorry this is happening to you.

Kindly contact us directly at support@powr.io detailing the e-mail address linked to your POWr account+weblinks with live POWr plugins installed so that we can look into the issues for you and come up with a relevant solution and/or workaround. Thank you very much for your detailed feedback&patience.

14 mars 2021

This app sucks. Dont use it, it is a waste of money. this app is a scam and should be removed from shopify

Happy Paws Dog Treats
États-Unis
Environ un an d’utilisation de l’application
POWR.io a répondu 14 mars 2021

Hi there,
Thanks so much for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWR team, and have sent a reply to your email regarding your concern.
We truly appreciate your patience! Please let us know if you have any other questions or concerns, in the meantime.

Modifié le 24 juillet 2019

Mad!!! A total mess with my store today... A popup with 15% OFF from our Easter Campaign appeared on home page: http://prntscr.com/ojd1l3 and could not close until the "Create PopUp" button is activated...
In control panel there was no such popup at all: http://prntscr.com/ojd2vq, obviously was deleted???
When trying to "edit" the popup from the admin view of home page, there was the following error: http://prntscr.com/ojd3kn
No chat support where you can get instant help for such urgent situations, so, lots of clients got this "Easter promo"...
Same thing with my other store: http://prntscr.com/ojd8fs
Removed this app immediately. Problem solved.

Geronimo Men Underwear & Swimwear
Bulgarie
11 mois d’utilisation de l’application
POWR.io a répondu 24 juillet 2019

We sincerely apologize for the issues you are experiencing. This was due to a caching issue and was primarily affecting app owners, and only a very small subset of site visitors. Please note that your POWr account was not compromised. We have pushed a fix to clear your cache and you will now see the correct version of your app. Please be assured there are safeguards in place to ensure this will not occur in future.

Modifié le 1 juillet 2019

I paid for the "business" version.

The pop up resets to the default reg pop with their company's logo.
It happens about once a month.

Not a good solution if you're driving a lot of paid media and depending on the reg pop for user acquisition.

The really crappy part is that when you go into republish the pop up you get stuck in some upsell advertisement for their other products. These guys should stop trying to sell me stuff when i've already paid for a subscription to this app.

U.S. Elite Gear
États-Unis
9 mois d’utilisation de l’application
POWR.io a répondu 2 juillet 2019

Hello, thank you for your review. I'm so sorry to hear that you were not able to add your popup on your site. You can definitely reach out to us at support@powr.io, provide us with your POWr account and we can help you to get your popup on your site.

18 novembre 2018

The worst App I have ever tried on Shopify app store.
It is not easy to use
You can't connect to your Mailchimp database
They SPAM your email inbox after you have installed it

On The Rugs
Danemark
8 mois d’utilisation de l’application
20 janvier 2021

The app functions fine, although you need to pay for a subscription for most standard functions (i.e. remove logo and control frequency). My issue is with the customer service. I emailed many times with the customer service as the button to cancel subscription did not work. I followed all instructions and repeatedly and very clearly (1 week before subscription renewal) requested to please cancel my subscription. The subscription was renewed 1 day before the subscription renewal date and I was ultimately able to cancel on that day (before renewal date) but we were unfortunately charged early. At that point customer service simply said "unfortunately we do not provide refunds on monthly subscriptions" even though he was well aware we had been corresponding for a week as I was trying to cancel. This to me is extremely unprofessional and quite frankly manipulative.

green tribu
Italie
8 mois d’utilisation de l’application
POWR.io a répondu 20 janvier 2021

Hi there,

Thanks so much for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWR team, and have sent a reply to your email regarding your concern.

We truly appreciate your patience! Please let us know if you have any other questions or concerns, in the meantime.

24 juillet 2019

Tried to use this app and two SPAM pop-ups completely unauthorised by myself and directing my audiences to third party sites came up. Outrageous security breach and I'll be reporting to Shopify.

ShopSuperDeluxe.com
Royaume-Uni
7 mois d’utilisation de l’application
POWR.io a répondu 24 juillet 2019

Thank you for taking the time to give us this feedback. We were made aware of a bug that caused this issue. We ran an update to speed up the loading of our apps and use better caching, but it caused a but where it was not handling the deleted apps properly. These deleted apps started to pop up again as a result. We have since corrected this issue and should be fixed. Please clear your cache and cookies to see the changes. We are truly sorry for the inconvenience.
-Waylon W
Customer Success

17 novembre 2020

bugging out, tried to hit the support button but is only pre listed questions and not a live person to help out. it keeps playing older versions of my pop up not the newer ones ive corrected.

ALL-GAS
États-Unis
6 mois d’utilisation de l’application
POWR.io a répondu 19 novembre 2020

We're very sorry you encountered an issue with our popup. Our support team has reached out to you with instructions for how to fix the issue you ran into. Please do let us know if there is anything else we can help with!

17 avril 2019

I had this app installed but did not use it at all and did not publish anything. However 2 days ago one of the placeholder pop-ups was "updated" and despite still being "unpublished" was running on our website. Terrible experience and we had customers call in telling us how annoying it was. We had no idea.

Touché
Pays-Bas
5 mois d’utilisation de l’application
POWR.io a répondu 17 avril 2019

Hello, I'm so sorry to hear that you were experiencing problems with the POWr Popup. Please reach out to our Support Team at support@powr.io and let us know if the popup is still showing up on your site so that we can assist you in removing it.

19 mars 2021

I subscribed to PRO and there are literally no customer service. Only a search function.
I am having an issue where popup is appearing at the bottom of my page and I cant find it. Will unsubscribe soon.

Count & Countess
Malaisie
5 mois d’utilisation de l’application
POWR.io a répondu 19 mars 2021

Hi there,

Thanks so much for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWR team, and have sent a reply to your email regarding your concern.

We truly appreciate your patience! Please let us know if you have any other questions or concerns.