POWR Email Popup Sales Pop Ups , 815 avis
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I added the popup app to my Shopify store, and paid approx. $27 for the year. Hours later there was a new reoccurring charge on my account for approx. $47 a month without my approval. Exchanged emails with Arlyne, who agreed to a refund. When no action happened and she stopped responded to my emails, she called me with a sales call offering to help coach me on how to use their app - completely ignoring her promise for a refund and such DECEPTIVE PRICING. Shopify owners, stay far away from these people. Their lie about their pricing, they avoid contact, and they break their word. Terrible company!!!
Hi there!
We just took a look and we see that Arlyne replied to you yesterday to confirm your refund request. Can you please check your spam folder to see if that is where her message went?
It seems like there was also some confusion around our pricing. You subscribed with our 40% BFCM promo, so the first year is just $29. After a year, the subscription renews at the regular price of $47/yr. There is no monthly fee, that is just a confusing way Shopify displays the terms of the app purchase.
You'll want to use this app if you 1. Want to waste time 2. Waste money 3. Lose customers. This app broke my store had to rebuild from scratch THANKS FOR NOTHING!!!!
This app doesn't integrate with Shopify Customers (the in built CRM of Shopify) so its rather pointless for the main use case of a newsletter sign-up form for capturing new customers...
I GOT >>SOLUTION<< TO THE PROBLEMS THIS APP CAUSES
DO NOT INSTALL THIS APP !!!!
It will damage your theme a lot.
I was lucky and found a way to fix the issue. I went to HOME>CUSTOMIZE THEME>*inside the Current Theme section click on >ACTIONS>EDIT CODE>*find the "theme.liquid" *click on Older versions and find a version which you can save and check if the problem is solved.
Powr needs to give these solutions not me ....
The customer service team on this app are a joke! Firstly I did not approve the one-time purchase of 40 something USD, I was unknowingly charged and deleted the app immediately when I realised it wasn't going to need it. When I got a chance to check my Shopify bill, I reached out to the team. I was 3 days outside their refund window and they would not refund me for the purchase. JOKE.
Hello,
Thank you so much for bringing this to our attention. We do understand that mistakes can be made and that there may not have been an intention to purchase the plan. We are rigid on our policy to not play favorites, but we are going to take care of you in this case. We are going to honor a full refund at this time, but please reach back to me directly if you have any questions or concerns regarding your account. I am more than happy to help if you wish to continue with our service.
Waylon W | Customer Success Manager
Have the pro version, there is no control on the position of the popup that works. When it is to be centred it centers the pop-up both vertically and horizontally on the page, and is not reactive to where the user is. Meaning you have to scroll to see the pop-up, thus defeating the principle purpose of a popup. Disappointed with their support.
Sorry you ran into issues! Our team has reached out to you with instructions for how to solve the problem you encountered. Installing to the theme instead of a single page should solve this. Happy to assist if you keep running into issues!
Liked it at first but had to remove as it made my favicon disappear. Even after installing had to go back to theme code and delete to make favicon reappear.
Basically useless unless you pay $10 a month. Wish I knew that before wasting my time with the free version. On the free version you can only make it trigger immediately when the site is opened.
Thank you for taking the time to provide us with this feedback. We do allow you to give the app a try to see if it is a good fit before you purchase for $10 a month. I am happy to give you a free trial with all of the features as well as assist you along the way. We want to make the process as smooth as possible and earn your business as a customer. Please reach out directly if you would like to give us another shot with a free trial.
Waylon W | Customer Success
the App is really bad, it doesn't work. Design is nice but i cant have a look at the pop up on our homepage...
Hi there,
We are very sorry to hear about your experience with our app.
Kindly reach out to our support team at support@powr.io and we'll be more than glad to help and answer all the questions that you may have. Looking forward to hearing from you!
We appreciate your feedback!
Their charges are different on the Shopify app store as compared to original one. I would not installed the app if I knew about the charges.
We're very sorry to hear about your experience with our app. Please reach out to our support team at support@powr.io and we'll be more than glad to help and answer all the questions that you may have. Looking forward to hearing from you!