리뷰 (823)

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2018년 11월 18일

The worst App I have ever tried on Shopify app store.
It is not easy to use
You can't connect to your Mailchimp database
They SPAM your email inbox after you have installed it

On The Rugs
덴마크
앱 사용 기간 8개월
2021년 1월 20일

The app functions fine, although you need to pay for a subscription for most standard functions (i.e. remove logo and control frequency). My issue is with the customer service. I emailed many times with the customer service as the button to cancel subscription did not work. I followed all instructions and repeatedly and very clearly (1 week before subscription renewal) requested to please cancel my subscription. The subscription was renewed 1 day before the subscription renewal date and I was ultimately able to cancel on that day (before renewal date) but we were unfortunately charged early. At that point customer service simply said "unfortunately we do not provide refunds on monthly subscriptions" even though he was well aware we had been corresponding for a week as I was trying to cancel. This to me is extremely unprofessional and quite frankly manipulative.

green tribu
이탈리아
앱 사용 기간 8개월
답글 POWR.io개 2021년 1월 20일

Hi there,

Thanks so much for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWR team, and have sent a reply to your email regarding your concern.

We truly appreciate your patience! Please let us know if you have any other questions or concerns, in the meantime.

2019년 7월 24일

Tried to use this app and two SPAM pop-ups completely unauthorised by myself and directing my audiences to third party sites came up. Outrageous security breach and I'll be reporting to Shopify.

ShopSuperDeluxe.com
영국
앱 사용 기간 7개월
답글 POWR.io개 2019년 7월 24일

Thank you for taking the time to give us this feedback. We were made aware of a bug that caused this issue. We ran an update to speed up the loading of our apps and use better caching, but it caused a but where it was not handling the deleted apps properly. These deleted apps started to pop up again as a result. We have since corrected this issue and should be fixed. Please clear your cache and cookies to see the changes. We are truly sorry for the inconvenience.
-Waylon W
Customer Success

2020년 11월 17일

bugging out, tried to hit the support button but is only pre listed questions and not a live person to help out. it keeps playing older versions of my pop up not the newer ones ive corrected.

ALL-GAS
미국
앱 사용 기간 6개월
답글 POWR.io개 2020년 11월 19일

We're very sorry you encountered an issue with our popup. Our support team has reached out to you with instructions for how to fix the issue you ran into. Please do let us know if there is anything else we can help with!

2019년 4월 17일

I had this app installed but did not use it at all and did not publish anything. However 2 days ago one of the placeholder pop-ups was "updated" and despite still being "unpublished" was running on our website. Terrible experience and we had customers call in telling us how annoying it was. We had no idea.

Touché
네덜란드
앱 사용 기간 5개월
답글 POWR.io개 2019년 4월 17일

Hello, I'm so sorry to hear that you were experiencing problems with the POWr Popup. Please reach out to our Support Team at support@powr.io and let us know if the popup is still showing up on your site so that we can assist you in removing it.

2021년 3월 19일

I subscribed to PRO and there are literally no customer service. Only a search function.
I am having an issue where popup is appearing at the bottom of my page and I cant find it. Will unsubscribe soon.

Count & Countess
말레이시아
앱 사용 기간 5개월
답글 POWR.io개 2021년 3월 19일

Hi there,

Thanks so much for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWR team, and have sent a reply to your email regarding your concern.

We truly appreciate your patience! Please let us know if you have any other questions or concerns.

2020년 8월 5일

Do not use! This App made my Shopify website very buggy and left lots of white spaces all over the pages. See here: www.unseen-art.co.uk

I've contacted their support team several time to no avail. This happened 5 days ago and it's still not been resolved (even though I've now had to remove the app).

It's a shame because it would be brilliant if it worked!

Unseen Art
영국
앱 사용 기간 2개월
2020년 12월 15일에 편집됨

Not a very easy to use app. It keeps giving pop ups to rate it. Editing the timer is confusing, with no save button. the app needs to be more user friendly for editing.

Airavata Weaves and Textiles
인도
앱 사용 기간 2개월
답글 POWR.io개 2020년 12월 15일

Thank you so much for your feedback and we sincerely apologize for the inconvenience.

Our team has reached out to you with instructions for how to solve the problem you encountered.
Happy to help, if you have any other questions!

2021년 10월 4일

This app destroyed my whole Store Theme.liquid
the mobile version of my store was down for almost 4 days.
The app caused big issues loading all my page images on mobile version.

Geargamers
네덜란드
앱 사용 기간 2개월
답글 POWR.io개 2021년 10월 4일

Hi there,

We are very sorry to hear about your experience with our app.

Kindly reach out to our support team at support@powr.io and we'll be more than glad to help and answer all the questions that you may have. Looking forward to hearing from you!

We appreciate your feedback!

2021년 10월 5일에 편집됨

This app was great for my pop up lead magnet. However, after one month of testing to make sure new subscribers were receiving the eguide they signed up for, it never worked.

Fit Tribe Wellness
미국
앱 사용 기간 2개월
답글 POWR.io개 2021년 10월 5일

Hi there,

Thanks you for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWR team, and have sent a reply to your email regarding your concern.

We truly appreciate your patience! Please let us know if you have any other questions or concerns.