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Richcarde was very pleasant and helpful. Explained clearly where I was able to understand . Also, very thorough.
Thank you so much for taking the time to leave us a review! It was a pleasure assisting you today😇
Does exactly what it says, can fully customise the pop up to fit in with your store theme would recommend
I installed this app and had issues from the get-go. Love their easy navigation and design options. But, it did not perform as designed.
I designed a "Discount" popup whereby a visitor would need to enter their email address to receive the discount code via email. A strategy I really want to implement to grow our email list and offer our customers savings.
We created a Welcome email to automatically send with the savings code for them. Upon testing the popup the customer doesn't receive the correct email. As a test customer, we kept getting the general email notifying us that "xyz@gmail" just subscribed. This is NOT what a customer is supposed to receive.
Their support FAQ wasn't very helpful. Their video regarding our issue is inconsistent with what is shown on the actual navigation menu.
I understand their Email Editor is in the Beta stages and bugs are probably being worked through. But, we don't have time to be a guinea pig. So, had to move onto another plug-in.
Hi there,
So sorry that you ran into this issue. We had a temporary issue related to customized emails. Our engineers have just pushed a fix, and you and your customers will now receive the fully customized and designed emails configured in the app.
Again, apologies for the bug and resulting confusion. We hope this helps. Please reach out with any question or concerns, and we'd be happy to help.
- Teddy
support@powr.io
I can only recommend powr. I was helped very quickly and competently. Nice contact, everything super!
Thank you so much for your feedback🤩️ It's always a pleasure to read such nice words reflecting your experience with us.
You're always welcome to contact us again anytime for any questions, concerns or suggestions!
I love this app. So easy to use and versatile and I like that it doesn't force you to have some weird logo. Would highly recommend!!!
Nice and very easy to handle.
Though I thought that all features were available for a trial period....they are not.
I had big issues trying to install the app. Contacted support 4 days in a row, Shopify contacted them as well. No response. Finally, heard from them on the 5th day and she said she never heard from me and that I never had Shopify contact them. I do not believe her because as soon as I canceled the app, then she contacted me. I would not advise using this app. NO support for a paid app.
Hi there,
Thanks so much for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWR team, and have sent a reply to your email regarding your concern.
We truly appreciate your patience! Please let us know if you have any other questions or concerns.
The platform is easy to edit, however, so far the app isn't working too well, it's not popping up on exit.
Hi there,
So sorry you're having trouble with Popup! We're more than happy to help debug this if you shoot an email over to support@powr.io with a link to your website. Apologies again for the trouble here!
Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.
Hi there,
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful.
this is really user friendly and easy to workupon . it gives lots of options and easy way to work on it .