Avaliações (406)
Refinar
-
Por avaliação
I had this app installed but did not use it at all and did not publish anything. However 2 days ago one of the placeholder pop-ups was "updated" and despite still being "unpublished" was running on our website. Terrible experience and we had customers call in telling us how annoying it was. We had no idea.
Hello, I'm so sorry to hear that you were experiencing problems with the POWr Popup. Please reach out to our Support Team at support@powr.io and let us know if the popup is still showing up on your site so that we can assist you in removing it.
This app was great for my pop up lead magnet. However, after one month of testing to make sure new subscribers were receiving the eguide they signed up for, it never worked.
Hi there,
Thanks you for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWR team, and have sent a reply to your email regarding your concern.
We truly appreciate your patience! Please let us know if you have any other questions or concerns.
The app began advertising an external porn site (instead of our discount offer) on my website overnight. Have had to remove and request a refund. It's obviously been hacked!
Hi there,
We sincerely apologize for the issues you are experiencing. To update you, this was due to a caching issue and was primarily affecting app owners, and only a very small subset of site visitors. Please note that your POWr account was not compromised. We have pushed a fix to clear your cache and you will now see the correct version of your app. Please be assured there are safeguards in place to ensure this will not occur in future.
I subscribed to PRO and there are literally no customer service. Only a search function.
I am having an issue where popup is appearing at the bottom of my page and I cant find it. Will unsubscribe soon.
Hi there,
Thanks so much for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWR team, and have sent a reply to your email regarding your concern.
We truly appreciate your patience! Please let us know if you have any other questions or concerns.
POP UP DOESNT WORK, completely un-reliable. I have contacted their support over 3 times now asking why this doesn't work and i get the same answer every time. " we are looking into it" What am I paying for?? Complete waste of my time.
Hi there,
Thank you so much for your feedback.
We escalated the issue to the ENG team and they're currently looking into that.
Unfortunately, it may require some time to understand the core reason for the issue and push a fix. We will try to resolve this ASAP
App slowed down my website immensely, after removing to see speed difference and then trying to re-install it tried to charge me again after paying for 12 months, avoid.
Hi there!
So sorry this is happening to you.
Kindly contact us directly at support@powr.io detailing the e-mail address linked to your POWR account+weblinks with live POWR plugins installed so that we can look into the issues for you and come up with a relevant solution and/or workaround. If we have charged you incorrectly we will provide you a refund.
DO NOT USE THIS APP.
We paid for it. And for that, it put a grey overlay on our site that STOPPED ALL OUR USERS from using our website. The only reason I found out about it was because two customers sent us emails about it. Additionally, on someones first visit to our site each day, it gave them the ability to edit the popup via THE ADMIN PANEL so that everyone on our site could see their edits. I cannot describe the horror I experienced when I found out that this app let random people on the internet edit our site from the admin panel. This is completely incomprehensible. We lost hundreds of conversions because people could not use our store. It cost us thousands of dollars. I cannot believe that they would even code something like this. Let alone release it for us to use. Find another popup provider. The risk of an error like this happening again is far too great.
I COULD NOT MAKE IT WORK.
SUPPORT SERVICE WAS REALLY SLOW.
I UPGRADE TO THE PAID VERSION AND I WASTE TIME AND MONEY.
I deleted your app because:
1) I could not understand how to integrate it with mailchimp on shopify (in your guide it shows only for wix)
2) I could not find contact support or it was too difficult to do it. Feels like you try to automize service, but in fact it just difficult to reach you
3) I do not understand if your product is free or not. What are the payments.
After spending 3 hours trying to make my popup decent on my website I gave up.
If you have a long scrolling homepage like 95% of people, then no matter if you choose a middle screen or bottom right pop up, it will never be displayed correctly. (basically it is displayed at the bottom right of your PAGE and not your SCREEN), the pop up is not "sticky". Therefore on a long scrolling home page it doesn't make any sense...
Anyway, I finally gave up, uninstalled few hours later the same day, and despite asking for a refund, I still got charged for a MONTHLY fee, (for 3 hours of usage without even being to get the app to work).
Thanks for the scam.
Cheers
Hello, I'm sorry to hear that you were having problems with installing your POWr Popup. Please try to do an all pages install to install your popup as this is an issue with the Shopify theme that you're using on your site.