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The app began advertising an external porn site (instead of our discount offer) on my website overnight. Have had to remove and request a refund. It's obviously been hacked!
Hi there,
We sincerely apologize for the issues you are experiencing. To update you, this was due to a caching issue and was primarily affecting app owners, and only a very small subset of site visitors. Please note that your POWr account was not compromised. We have pushed a fix to clear your cache and you will now see the correct version of your app. Please be assured there are safeguards in place to ensure this will not occur in future.
I took the time to get it all setup and unfortunately their advertising is faults, this is not a free tool. They had it pop up 5 times on my website then took it down and wanted to charge me. I don't mind companies wanting to make money but be upfront about it.
We're very sorry to hear about your experience with our app. Please reach out to our support team at support@powr.io and we'll be more than glad to help and answer all the questions that you may have. Looking forward to hearing from you!
i used this app and i publised and saved 100 times but still its not live on my site worse app waste 2 hour but still not get live popup
POP UP DOESNT WORK, completely un-reliable. I have contacted their support over 3 times now asking why this doesn't work and i get the same answer every time. " we are looking into it" What am I paying for?? Complete waste of my time.
Hi there,
Thank you so much for your feedback.
We escalated the issue to the ENG team and they're currently looking into that.
Unfortunately, it may require some time to understand the core reason for the issue and push a fix. We will try to resolve this ASAP
App slowed down my website immensely, after removing to see speed difference and then trying to re-install it tried to charge me again after paying for 12 months, avoid.
Hi there!
So sorry this is happening to you.
Kindly contact us directly at support@powr.io detailing the e-mail address linked to your POWR account+weblinks with live POWR plugins installed so that we can look into the issues for you and come up with a relevant solution and/or workaround. If we have charged you incorrectly we will provide you a refund.
The Free plan says unlimited view but after using it for a month or less we have been asked to upgrade to an annual plan which costs >180 usd and there is no option to upgrade to a lower plan as stated on this page i.e. 43 usd. It is a rip off, so dont install this app.
Thank you so much for your review and so sorry for your bad experience.
We already taking a look on this issue and will update you ASAP via email.
Warm regards,
POWR support team
DO NOT USE THIS APP.
We paid for it. And for that, it put a grey overlay on our site that STOPPED ALL OUR USERS from using our website. The only reason I found out about it was because two customers sent us emails about it. Additionally, on someones first visit to our site each day, it gave them the ability to edit the popup via THE ADMIN PANEL so that everyone on our site could see their edits. I cannot describe the horror I experienced when I found out that this app let random people on the internet edit our site from the admin panel. This is completely incomprehensible. We lost hundreds of conversions because people could not use our store. It cost us thousands of dollars. I cannot believe that they would even code something like this. Let alone release it for us to use. Find another popup provider. The risk of an error like this happening again is far too great.
I had big issues trying to install the app. Contacted support 4 days in a row, Shopify contacted them as well. No response. Finally, heard from them on the 5th day and she said she never heard from me and that I never had Shopify contact them. I do not believe her because as soon as I canceled the app, then she contacted me. I would not advise using this app. NO support for a paid app.
Hi there,
Thanks so much for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWR team, and have sent a reply to your email regarding your concern.
We truly appreciate your patience! Please let us know if you have any other questions or concerns.
I COULD NOT MAKE IT WORK.
SUPPORT SERVICE WAS REALLY SLOW.
I UPGRADE TO THE PAID VERSION AND I WASTE TIME AND MONEY.
I deleted your app because:
1) I could not understand how to integrate it with mailchimp on shopify (in your guide it shows only for wix)
2) I could not find contact support or it was too difficult to do it. Feels like you try to automize service, but in fact it just difficult to reach you
3) I do not understand if your product is free or not. What are the payments.