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Still using this app after so many years. The app was recently down, but the team was QUICK to fix any issues and get it back up and running after only about an hour. During this time, I sent a frantic email, to which they responded within minutes, and later even sent a follow up email reassuring me of a successful resolution and reinstatement of the app. Grateful for this team's customer service and promptness.
My store needed to implement popups for our website. After looking around I found POWR Popup to be one of the best ones out there though I was having issues getting my own image correctly working in the popup.
After jumping on the live chat and speaking to Arlyne, she greatly supported me and guided me through the steps I needed one by one to help me get the popup just as I wanted.
She was even kind enough to submit a feature request of another popup style I would like to see this app do. She was a fantastic help and now the popup meets all my needs with its extensive features. Definitely recommend.
I really struggled to install this pop up due to layers and because I am completely tech terrible! Support were really quick to respond and took the whole task off my hands, successfully doing it for me. Incredibly grateful - thanks so much Jamilya
Thank you so much for the kind words and the 5-star review! We’re really happy to hear that you’re enjoying the app and had a great experience with our support team. If you ever need help or have suggestions, we’re always here for you. Thanks again for choosing POWR!
Good app and excellent customer service!!!
Great customer service!
Excelente servicio atencion al cliente y una app muy buena
me encanta es excelente complemento para mi tienda
¡Gracias por tu reseña! Nos encanta saber que te encanta la aplicación.
Fast response with their support! Easy to use pop up, and can customize the setting.
They responded very quickly and were extremely helpful in solving my issue. The app and their support are both very good.
Thanks for the review! Great to hear everything was resolved quickly and that you’ve had a good experience with both the app and our support team.
If you ever need anything else, we’re here at support@powr.io.
Happy with the customer service and very glad to speak with a real person and not a bot, but the app has been very glitchy today as I’ve gotten started. We’ll see how it goes moving forward.