POWR PopUps: Sales Pop Up , 813 則評價
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Great and very easy to use! The free features are a quite useful aready and great to start with to try the app
I used this app to create a pop up on my Shopify shop. It was easy to install and very easy to use. Excellent app. I will definitely recommend it.
They continue to charge even after the app is removed. Even better they make this out to be your fault. They can tell if an API call is being made or to or an app used. Yet they stay quiet. There is zero proactivity to confirm if you either were having issues or if you were aware that subscriptions need to be cancelled.
Not on uninstall, not anywhere to they offer you the chance or information to double confirm billing. Totally unethical.
Why do you allow this Shopify? Why do you allow your app partners to charge outside of the eco system? Your customers deserve better than cowboy developers like this.
-- Update Aug 9th. My response to them after they refund one last month. These guys are dead to rights guilty. It is their clear objective to remain quiet, not make this an easily avoided situation and wait for customers to notice as opposed to them being proactive --
G'Day Waylon,
The issue is one of trust and customer proactivity.
You setup a seperate billing connection outside of the Shopify billing system. The clear ramification of this is that if an app is removed, unlike most other apps, the charges don't stop and you keep charging. And you are comfortable with this?
You are WELL AWARE of this as you have FAQ comments on this and instructing people what to do. I am sure I am not the first to complain.
Since you are aware of this, it is even more disgusting how you have not acted to fix the root cause. Either by charging via Shopify, or automatically cancelling subscription plans when an uninstall is detected. Or sending CLEAR follow up emails instructing customers on what to do to finish a clean shutdown.
You can clearly match active billing accounts to those with no API or data usage. A clear indication that the app is not being used. You could also further check these dormant accounts with uninstall records too and then either cancel the payments or reach out to the customer.
You do not.
It is such a truly horrible customer experience and a clear sign of where and how you value your customers. And it is also damming on Shopify to allow you to behave like this too.
Thank you for taking the time to provide us with some feedback. I am sorry that this was your experience, but I am happy to look at your account to see where we dropped the ball and what we can do to resolve it. We try to be as transparent as possible with the billing and how to manage your own account. Please reach out to our support directly and we will look into this case for you.
IT IS GREAT. I love it and the fact that you have a lot of options to modify in it. I definetly recomend it .
We are so grateful for your review. Thanks for sharing your rating with us. Please reach us in case of any suggestions or questions. We will be more than glad to help.
Does not integrate with Mailchimp, clunky and complicated UI, charges you immediately offering a "credit" for their other services instead of a refund. Buyer beware.
Seems easy to use so far and a great add on, I would recommend this to anyone who is wanting to add a pop-up to their site.
I added the popup app to my Shopify store, and paid approx. $27 for the year. Hours later there was a new reoccurring charge on my account for approx. $47 a month without my approval. Exchanged emails with Arlyne, who agreed to a refund. When no action happened and she stopped responded to my emails, she called me with a sales call offering to help coach me on how to use their app - completely ignoring her promise for a refund and such DECEPTIVE PRICING. Shopify owners, stay far away from these people. Their lie about their pricing, they avoid contact, and they break their word. Terrible company!!!
Hi there!
We just took a look and we see that Arlyne replied to you yesterday to confirm your refund request. Can you please check your spam folder to see if that is where her message went?
It seems like there was also some confusion around our pricing. You subscribed with our 40% BFCM promo, so the first year is just $29. After a year, the subscription renews at the regular price of $47/yr. There is no monthly fee, that is just a confusing way Shopify displays the terms of the app purchase.
I used this app to help people subscribe to my newsletter. It seems to be working so far! Thank you guys!
LOVE THE APP, IT'S DOING AN AMAZING JOB, I WAS LOOKING FOR IT FOR A LONG TIME AND FINALLY FOUND THE PERFECT APP DSHHJS
easy to use , thank you for your beautifuul service just a great app i am so happy with it, so easy to make your mail list