Overall rating
4.5
Counts per rating level
  • 75% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its simplicity, effectiveness, and customization options, particularly for displaying disclaimers and offers, and collecting customer contacts. Many have reported increased sales and new contacts, praising its seamless integration with their sites. The customer support, especially Richcarde, is often commended for its efficiency. The app also supports the display of discount coupons and gift cards, and provides data output directly to a chosen email. Despite its longevity, it continues to be reliable and effective.

March 20, 2024

We are designers not techies yet are able to use this app and customize it in little time and with no expertise. It was easy to integrate with our Shopify site and works perfectly for our needs. The tech support is also simple to contact and very helpful in confirming that we did it correctly.

Sol Sister Sport
United States
Almost 2 years using the app
POWR.io replied March 25, 2024

Thank you so much for your feedback🤩️ It's always a pleasure to read such nice words reflecting your experience with us.
You're always welcome to contact us again anytime for any questions, concerns or suggestions!

February 17, 2024

Great app that has helped me collect most of my email list subscriptions. The support is super helpful as well getting everything perfect.

Zachary Zorbas Paintings
Greece
About 1 year using the app
April 11, 2024

Quick support from Richcarde, the employee who solved my issue. I would have liked to know the problem so I could fix it myself later on, but at least I know the support crew is good!

Café Monark | Fridge
Canada
7 months using the app
POWR.io replied April 12, 2024

Our gratitude for you review, we're so happy to know that you're enjoying your experience with both the app and our support team!
If you ever have any questions, concerns or suggestions, please feel free to contact us again anytime at support@powr.io, we'd love to hear from you again🙂️

January 25, 2024

Great customer service, knowledgeable and fast. Live chat, Richcarde M. solved my issue immediatley. Great app, used for a few years and will continue using.

Leo Ivy & Co.
United Kingdom
Over 2 years using the app
March 15, 2024

Customer support by Richcarde M. was very helpful. thank you

PoloReef
United States
Over 1 year using the app
February 9, 2024

Noticed the pop-up was taking up the full screen on mobile. Sent in a request and they fixed it in a timely manner.

PSH Sports
United States
Almost 2 years using the app
March 4, 2024

Cette application est facile et simple et si il ya quelques problèmes de compréhension une assistance est possible et rapide pour nous venir en aide.

Racine Carrée
Canada
Almost 5 years using the app
Edited February 28, 2024

The app worked fine for some time. I upgraded to paid version for a few months but then got back to the free one. However, the charges continued even after contacting both POWR and Shopify support. On POWR dashboard subscription showed as free, but Shopify settings still had the subscription as active. Contacted the support multiple times, only received offers to upgrade to a more expensive option. They also previously insisted on writing a positive review which i did, because I liked the app initially. Changing the review now. Very frustrated with the experience and time wasted contacting support - with no use. They also refuse to refund the charges that were done after the paid plan cancellation. I had to delete the app.

patterntalent
United States
Over 1 year using the app
POWR.io replied March 1, 2024

So sorry for your bad experience.
We investigated the issue and the support agent should contact you with the resolution on that matter.

December 8, 2023

This app has been a great tool to increase my customer contact. It's easy to use & manage. I've only had one issue & Richcarde provided me with excellent customer service! He resolved my issue completely & has me back fully enjoying my Powr Popup experience!

Good Faith Cookie Company Gourmet Dog Biscuits
United States
About 2 years using the app
March 12, 2024

great!! Easy to use and very helpful

La Forza
Chile
Over 3 years using the app