PreOrder Globo | Back in Stock

This app was great the first time we used it 2 years ago. Now Shopify wants to immediately fulfill pre-orders, despite stock being negative - and to stop orders from being auto-filled I have to manually edit each one to hold (which I'm not even convinced yet will work). What is the point of having this app if its going to create an administrative headache every time we use it.

Many bugs in the emails had to be corrected. Complete and good applications but it is sometimes difficult to understand what we will obtain as a result. Very heavy according to Google PageSpeed ​​Insights
Each modification on the display of "Smart Product Filter & Search" another Globo product, destroyed the display in the collections of this one and vice versa. Be careful if you have both software.

I uninstall and keep Smart Product Filter & Search!

Liquid files remain after uninstallation, a shame!

Très bonne application sur le fond. Mais de nombreux messages imprévus en anglais non paramétrables sont envoyés au client (retour en stock, demande de paiement après annulation) d'autres ne sont pas envoyés (changement de date de livraison. Certaines corrections ont été faites après plusieurs allez et retour avec le support. Mais cela devient lassant, cette application n'était pas finalisée ou débuguée avant sa mise à disposition. Je baisse ma note à 3 étoles. Attention de bien la tester après installation !

So far, not user friendly and very frustrating.

I really wanted to rank this higher because on the surface it's a great tool. My problem is that some payment types don't trigger the stock count so if you set a pre-order volume, you have to watch it like a hawk and either manually update the values or disable pre-orders when you run out of stock. I spoke with customer service on this and they confirmed that some payment types aren't recognized by their app. I would have given this 5 stars if it weren't for this issue.

The app works minimally, but sometimes it does not switch to the preorder display when stock runs out, causing customers to order without being aware of the preorder. Also, when you contact support, in many cases they misunderstand your questions or forget past conversations and make you repeat the same explanations over and over again. The quality of support is critical and I am tempted to look for an alternative application. I really like the new back in stock feature, but hope it can be integrated with klaviyo and others as it does not allow for effectiveness analysis.

It only allows one item at checkout. Customers can not purchase two different skus. We contacted customer support but they said nothing can be done to fix.

While I loved this app for its pre-order functionality, unfortunately the 'back in stock' functionality wasn't working correctly as I discovered that the emails can only be delivered to gmail email addresses. After testing numerous emails to other email platforms, I confirmed with the app developers who confirmed that they only go to gmail addresses. I found this quite disappointing, especially as this hadn't been communicated or mentioned anywhere! Otherwise, the pre-order section was great for what we needed.

There was no option to change the colour of a simple button and wasn't able to style it according to my store. Also, when I tried to contact support on multiple occations, I didn't get any response for days and still have not.

There's a bug where we can't change the text under the products informing the customer when the product is available again. Reached out to support and nobody replied! If this isn't fixed, the app is not really helpful as it causes major confusion.

I'm having a lot of issues with the app. Pre Order button goes missing on and off. And the checkout has issues detecting the discounts applied to pre-order items. Please help sort this out.