Preorder Pro + Back in Stock

This app does exactly what we need it to do to alert customers when items are out of stock while allowing them to seamlessly place pre-orders. We had one small issue with our integration, but the support team quickly diagnosed the issue and implemented a solution.

I am so sorry to have to leave such a negative review but unfortunately this app created numerous issues in our store:

1) first it removed the "add to cart" button from all product listings so customers couldn't buy anything at all (lost revenue)
2) Adam was helpful in fixing this issue however, I later discovered that in addition, customers were unable to purchase subscription items for several weeks (yes, weeks) because the app also broke the subscription checkout (runs separately to Shopify checkout) upon installation (even more lost revenue and we also had to pay a developer to fix this)
3) our dev found in the back end that the code included a list of every single company who has previously downloaded this app - not great for privacy
4) trying to uninstall the app was problematic. Despite following all the instructions, each time you then opened the app in shopify to delete it, it kept reinstalling the code, hence creating all the same issues all over again and making it very challenging to delete.

Very disappointing, especially as I had read all the good reviews and whilst we appreciated Adam's assistance, we lost a significant amount of revenue - the issue with the app breaking the subscription checkout was unfortunately discovered during a huge promo push for subscriptions.... which customers then couldn't buy.... also impacting brand reputation.

I would say if you want to install this app, make sure you get your own dev to ensure these types of issues are addressed prior to launching any pre-order products, and also keep them on hand to fix all the post-installation issues which could arise.

This has got to be one of THE WORST apps I have ever used on Shopify! Once again, a customer placed an order that should have been a pre-order, but the app was malfunctioning, yet again.

I checked the app, and the majority of the toggles "Automatically Enable Pre-Order" are all switched off.

I switch them back on, and 2 hours later, some of them are off again, when they should be on.

I've missed sales because of this app! My customers are upset because they thought they were placing an order for an in-stock item.
I have a company to run. I do not have the time to keep checking this app to make sure it is functioning properly. I don't have time to keep emailing support. I've had to email support at least 3 times due to issues with the app. I've only been using the app for less than 3 weeks. The only good thing about this app is, the support team emails me back pretty quickly. But the app was stressful for me. I decided to uninstall it.

You can`t do anything in the "free" trial or version. It's pointless. Also to uninstall you have to get into the code, it's a pain. Don't even bother trying this app

This app and it's support helped out in a pinch when my previous pre-order app decided to close up shop. They were able to adapt their app to work with my theme rather quickly, too; about 5x faster than the last app. The app assets load quickly, and the functionality works.

One of the best apps for pre-orders we found so far, comparing the features and the pricing. And the support is amazing, very fast in their responses and helpful in every way.

Great app! Very easy to install / use and the support team was very friendly and helpful! I would recommend this app for sure.

Great customer service, they went above and beyond our requests and helped customise their app to our store needs. i'd definitely recommend!

Awesome app, it's saved me heaps of time. The cleanest way to do pre-orders. The support team is also tops

Adam and his team are so responsive in helping tailor the app to suit our theme. I highly recommend this app