Magical Preorder

I am currently using Fortescue for my pre-order app. I'm enjoying the simplicity of the navigation and how easy it is to link the products. The issue that I'm having is staying in the app. I get logged out, and I have issues logging back in. I have to go back to Shopify, type it in the Search Bar for my apps and open in that way. Once this glitch is fixed, it will be great.

Works like a bag of shit, botched a launched of a product we were looking forward to launching and has issues when trying to access it within Shopify. Something about "Fortescue Pre-Order Sales is currently unsupported"

Trying to downgrade the payment, and it's taking me to some strange coding page instead.

Matt from the customer service team was very prompt and professional in helping me integrate this app on my Shopify account! I can't wait to begin to use this feature for my orders. I've been looking for something like this for a while.

Super easy and user-friendly! Customer service works nice and quickly with any questions you may have. Would definitely recommend :D

I am so sorry to have to leave such a negative review but unfortunately this app created numerous issues in our store:

1) first it removed the "add to cart" button from all product listings so customers couldn't buy anything at all (lost revenue)
2) Adam was helpful in fixing this issue however, I later discovered that in addition, customers were unable to purchase subscription items for several weeks (yes, weeks) because the app also broke the subscription checkout (runs separately to Shopify checkout) upon installation (even more lost revenue and we also had to pay a developer to fix this)
3) our dev found in the back end that the code included a list of every single company who has previously downloaded this app - not great for privacy
4) trying to uninstall the app was problematic. Despite following all the instructions, each time you then opened the app in shopify to delete it, it kept reinstalling the code, hence creating all the same issues all over again and making it very challenging to delete.

Very disappointing, especially as I had read all the good reviews and whilst we appreciated Adam's assistance, we lost a significant amount of revenue - the issue with the app breaking the subscription checkout was unfortunately discovered during a huge promo push for subscriptions.... which customers then couldn't buy.... also impacting brand reputation.

I would say if you want to install this app, make sure you get your own dev to ensure these types of issues are addressed prior to launching any pre-order products, and also keep them on hand to fix all the post-installation issues which could arise.

This has got to be one of THE WORST apps I have ever used on Shopify! Once again, a customer placed an order that should have been a pre-order, but the app was malfunctioning, yet again.

I checked the app, and the majority of the toggles "Automatically Enable Pre-Order" are all switched off.

I switch them back on, and 2 hours later, some of them are off again, when they should be on.

I've missed sales because of this app! My customers are upset because they thought they were placing an order for an in-stock item.
I have a company to run. I do not have the time to keep checking this app to make sure it is functioning properly. I don't have time to keep emailing support. I've had to email support at least 3 times due to issues with the app. I've only been using the app for less than 3 weeks. The only good thing about this app is, the support team emails me back pretty quickly. But the app was stressful for me. I decided to uninstall it.

You can`t do anything in the "free" trial or version. It's pointless. Also to uninstall you have to get into the code, it's a pain. Don't even bother trying this app

Great customer service, Adam was very prompt in helping us set it up and the integration has been seamless.
Highly recommend.

Difficult to set up. No help for 24 hours or more. I gave it ONE star but the system didn't let me post the review until I changed the rating....The lack of integrity speaks out loud.

The App is working as expected. Support was really fast in helping to integrate with an old theme that didn't want to cooperate. Great service, thanx.