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The Pre order deposit feature does not work. When first installed it didn't work, so I contacted support, and someone fixed it. But the next day it fell over again. Contacted support again, and was asked to please wait. When I asked how long I should wait (8pm my time) I was told he could not give a time. So I left my email. Waited another 12 hours, no reply, still won't work.
Also there is an issue with the PRE ORDER button not working randomly.
There are cheaper apps that work better.
Thank you for sharing your feedback, and we apologize for the issues with our initial customer service interactions. Sometimes issues take longer than 1 day to figure out and fix. We would love to have you try our app again and our team will prioritize getting your issue remedied quicker next time.
Excellent support some features missing otherwise great customer support. Need to enable the filter by products, and improve app functionality
Merci beaucoup pour cette application très efficace, simple à utiliser. Le support est super réactif et à l'écoute. MERCI
Nous sommes très heureux que vous ayez trouvé l'application efficace, simple à utiliser et que le support soit super réactif et à l’écoute. Merci beaucoup pour votre cinq étoiles!
This App is very easy to use, way easier than another one that was recommended. The technical support was very impressive. Would highyl recommend to anyone wanting to use Pre Order on their website.
Excellent customer service, quick in handling issues and courteous in resolving them.
No particular problems to report. Overall a good service. I would add the possibility of being able to pre-order without necessarily having to check out.
My experience has been great so far. The interface is very user friendly...and the Tech Support "chat box" has been a life saver for a newbie like me.
Thank you for leaving a review for our app. Glad to hear that our interface is user-friendly and that our tech support team was helpful for you!
Very happy with this app. The style fits right in with my theme. Reply is fast and problems are fixed right away!
Just installed this app and looks really good. Will definitely solve our pre-order issues we have without an app! The devs were really helpful when I had a couple of issues too that they fixed within minutes. Very pleased!
Awesome app and the best customer service. I tried several apps before installing this one and it made everything so much easier.
I've been using Shopify for many years and it has to be the worst experience with an app I ever had. I installed the app and it did not update my theme to show the pre-order button. It is kind of expected because they do mention in their support document to send them an email when that happens and they can fix it to be sure it integrates with your theme. Sent an email. Shikha did NOT help, she kept sending me irrelevant support articles and then just ghosted me. Instead I tried the chat box with Abuzar. While he did understand the problem, he was unable to fix it. He said he would let their dev team know, but then, no answer, and nothing was fixed. End result is that I had the app installed for a full week, nothing is working, and nobody is helping. This app is a true waste of time, go check one of the other pre-order apps on the App Store because this one has entirely given up on their customers. It's too bad because I have multiple stores and use pre-order regularly, I would have been a paid customer for years. Glad I just tested with 1 product before I committed to it.