리뷰 (1,063)

전체 평점
4.5
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2021년 12월 31일

This apps support does not work even on a paid subscription and the preorder button just hangs and doesnt actually work

StichScrubs
남아프리카
앱 사용 기간 3년 초과
답글 Amai개 2022년 1월 3일

Update 18/1/2022 - We had yet to receive a response from you despite several follow-up on the outcome. Do let us know if you encounter any further issues. Thanks

Update 13/1/ ...

2021년 5월 10일에 편집됨

Settings don't save, and when we launched with pre-order option - we weren't able to convert sales because the app didn't work. We submitted many support messages and even upgraded further to the premium paying level and weren't able to resolve the issue still.

leansweets
홍콩(중국 특별행정구)
앱 사용 기간 거의 3년
답글 Amai개 2021년 5월 10일

Thank you for the feedback. We had just sent you an email in regards to the resolution of the issue. We will call you tomorrow in regards to this.

In regards to this issue, ...

2019년 8월 31일

They keep charging us after we cancelled our membership. We let them know 2(!) times, and they still didn't cancel the subscription (there is no way to stop the subscription in the app). When asking for a refund, they only offered discounts in one of their other apps. Terrible customer service.

Happy Wifey
노르웨이
앱 사용 기간 2년 초과
답글 Amai개 2019년 8월 31일

We're very sorry to hear that you've run into an issue using our app, and we would really like to look into this further for you.
Whenever convenient for you, please respond ...

2022년 8월 26일

Shopify should definitely kick this app from the app store. Simple things don't work here, it is very slow and we have to contact the team multiple times for basic things to work. For the amount of money they charge, it's absolutely a disaster

GlazedInc
인도
앱 사용 기간 2년 초과
2020년 7월 13일

Customer service is very slow, and app intermittently keeps on failing on our specific products and store.

Jekyll and Hide
영국
앱 사용 기간 2년 초과
답글 Amai개 2020년 7월 21일

Thank you for your feedback. Our typical response time was within 1 business day. Based on our ticketing system, it seems that we had responded to you within that timeframe. ...

2020년 2월 3일에 편집됨

Update: After the SputIT team requested access to our Shopify store to update their app, the app started showing many items in our store as sold out that had plenty of stock, including items that had never been set up for pre-order. The developer took no responsibility and suggested that we ask all customers to clear their cache in order to solve the problem.

Dissent Pins
미국
앱 사용 기간 2년 초과
답글 Amai개 2019년 8월 15일

We are most grateful that you took time out of your busy schedule to leave us a review. Please feel free to get back to us if you need further assistance. We are here to help ...

2017년 8월 25일

this app caused an infinite loading icon on mobile when my customers checked on proceed to chekout - i have lsot $$$$ because of this app. Shopify should test these apps befre allowing them on shops.

The Travel Bra 2
오스트레일리아
앱 사용 기간 거의 2년
2018년 10월 24일

Doesn't work
I installed the tapp
I followed the instructions on how to enable the app
i enabled it for a product, checked inventory etc.
and still my website just shows the "Add To Card" button

My stock is 0, inventory 0, all enabled to show this pre-order button, but it didnt work.

Hentley - Personalised Handmade Leather Goods
오스트레일리아
앱 사용 기간 1년 초과
2022년 3월 30일에 편집됨

Do not install! Worst experience with an app since years! Now their support even messed up our live theme. It looks like the relaunch of that app is a complete fail. Settings are messed up (e.g. T&C showing up even though not activated), we get a popup about limitation even though this is disabled. All in all a very disappointing situation. Now losing money with this app since 6 days. Support ...

nuffinz
오스트리아
앱 사용 기간 대략 1년
답글 Amai개 2020년 4월 15일

Sorry that you've faced difficulties. Feel free to reach out to us in case of any issues, we are always ready to assist!

2022년 8월 6일

The "Contact Support" button is directly next to the "Rate This App" and only one button works... which is "Rate This App". So I am rating product 1 star as I they don't have an easy way to contact support.

Lost Lorelei
오스트레일리아
앱 사용 기간 12개월
답글 Amai개 2022년 8월 7일

Hi, to contact support you can click on the chat widget which is located at the bottom right hand corner of the app.

You can see the screenshot here since we can't upload it ...