Amai PreOrder Manager + Notify , 리뷰 1,050개
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This app continues to charge me after I followed all correct steps to un-install. Other than that, solid experience. If someone from the team could please reach out that would be great. Thanks!
Update 19/6/2023: We had sent several follow-up emails since 12 June 2023. We had tried several times to contact you via phone but we only manage to reach the voice mail.
Upon checking, Shopify had uninstalled the app on 12th June while Shopify bills you on the 10th June. We had since refunded that amount and had already sent you the refund details via email.
They provide excellent customer service! The app is easy to use. I would recommend you use this app.
The button installed but then wouldn't move where I wanted it - Tried to get help and no response - uninstalled. Hoping I now get my money back I paid upfront.
Best customer service ever!!
The application installs numerous components that you haven't requested, and it takes an excessive amount of time to resolve the issue when you inform them about your refusal of the unwanted installations on your site.
These components, such as non-removable widgets, cannot be removed and your "add to cart" button have a big delay when customers access your site.
Even when uninstalling the application as instructed, all the widgets reappear, and they use (yet again) a substantial amount of time to remove them once again.
Thank you for your review. To clarify, the widget that you mention is a ReCaptcha. As our app has Notify Me and email capturing features it has to be installed along with the app to prevent spams. Thanks to your feedback, the ReCaptcha will now only be turned on when Notify Me is enabled.
As for uninstallation, sometimes the codes will not be cleanly removed for some themes. That is why in our FAQ we stated to contact support for the removal. This is a well documented Shopify issue that had been left unresolved.
https://community.shopify.com/c/shopify-apps/removing-code-from-a-deleted-app/td-p/951319
The features of the application are useful. It is especially helpful for non-engineers like me. In addition, when I made a mistake, the support team was very helpful and quick to resolve the issue.
This app messed up my store. All my product images disappeared immediately after installing. I asked for support and they said their developper will fix it for me. I waited for 2 days they never fixed it then blamed my browser for it not working while insisting that it's showing on their side... big waste of time and additional stress in an already stressful time. Avoid!
Thank you for your review. Here are a few factors why we conclude that this could be a browser cache issue:
- We had tested it on several devices in multiple geographical locations and the images are showing. We had sent screengrabs to confirm our findings.
- You mentioned that it images are showing on your mobile but not on the same laptop that you reported the images were missing.
- Images are still found in the Shopify Admin > Products page and it is not removed.
To further confirm our findings, you can load your store on a fresh laptop/desktop to see if the image is loading. We can confirm that our app will not remove images from a store.
Good app. Fast helpdesk help with instructions and solve issues. App is easy to set up
Great app. Really easy to set up and use. Support team are really helpful and fast at responding to any questions.
Unclear how it works and I want to cancel my trial, but there is no option unfortunately.
Thank you for your feedback. If you are unclear how it works, there are several ways to do so.
1. Contact us via chat in-app.
2. Using the link provided in-app and also stated in the onboarding email, scheduled a free and unlimited 1-on-1 session with our onboarding team.
3. Self-help FAQ that could be found in-app, in the onboarding email and also the chat widget itself.
We had also sent an email to you but had yet to hear back.
As mentioned in our self-help FAQ you can cancel the subscription by uninstalling the app. You can read more here:
https://help.amai.com/en/articles/5806598-how-do-i-unsubscribed-from-the-pre-order-manager
If you need help uninstalling, please contact our team at support@amai.com. reply to the email we had contacted you with or simply use the in-app chat widget as we can assist you accordingly.
If you want to understand more how Shopify apps billing work, please refer to the following Shopify guide so you have more clarity on that.
https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps