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This app does not work corerctly and made us have serious problems, so pelase read carefully. And each time you contact the support, they say it is not their fault, it is due to the cache. But even when you clear the cache the problem is still here. Don't install it, you'll get into many troubles. First : the worse problem we had with this app is that we fixed limits for per-orders (according to the stock we were about to receive) BUT the app didn't blocked the orders after the limits were reached. So we sold 711 items that we won't receive! You can imagine the problem of contacting and refunding 711 customers and the bad image of our company that it gives to the customers! Other problem : the message that appear above the button "pre-order" changes very randomly. So, in may 2020, our customers could see that we will deliver our pre-ordered goods in january 2020 ! Because it showed the previous message. And even if you clear your cache, it does not change but the support tells you that if you browse on "incognito tab" you can see the changes... but who browse in incognito tab actually??. Another problem : if you need an export of your pre-orders (for exemple to identify the 711 customers to who you've sold unexisting goods because of this app), then it does not work. The export keeps loading and loading but you get nothing except an error message. And when you contact the support they say "there is no issue, it works on our computers" but the problem is that it does not work on their customer's computer... I've even read another review with the same problem. In short : run away from this app, you'll save time and money and will avoid deluding your customers and you'll avoid losing credibility.
Thanks for your feedback and extremely sorry for the situation you've faced. We've contacted you via email, hope we'll find solutions and keep working together!
Do not install! Worst experience with an app since years! Now their support even messed up our live theme. It looks like the relaunch of that app is a complete fail. Settings are messed up (e.g. T&C showing up even though not activated), we get a popup about limitation even though this is disabled. All in all a very disappointing situation. Now losing money with this app since 6 days. Support seems to be overloaded... maybe this reads somebody from the management finally?
Sorry that you've faced difficulties. Feel free to reach out to us in case of any issues, we are always ready to assist!
The "Contact Support" button is directly next to the "Rate This App" and only one button works... which is "Rate This App". So I am rating product 1 star as I they don't have an easy way to contact support.
Hi, to contact support you can click on the chat widget which is located at the bottom right hand corner of the app.
You can see the screenshot here since we can't upload it directly to the screen.
https://prnt.sc/8VFuzXUyIsQt
After checking the chat logs, we found that an automated message informing merchants where the chat widget was located was sent to you as well.
Update 11/8/2022: We had made several attempts to contact you via phone and emails but there was no response from either mode of contact.
Be very careful. When you have finished needing this service, this app tricks you into thinking you have uninstalled it, and therefore won't be charged, but doesn't make it clear that until you have actually DELETED the app, you will still be charged.
Please note that all Shopify apps will stop charging once you had uninstall the app from the Apps Settings page. We use the Shopify Charge API which strictly follows the 30-day charge. You can learn more about it here:
https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps
It is not possible to trick anyone into believing the app is uninstalled because Shopify is very strict in their audit. Besides, we had made it very clear and transparent in our FAQs on how to uninstall our app.
https://help.amai.com/en/articles/5806574-how-to-uninstall-pre-order-manager
The message underneath the pre-order button keeps disappearing inexplicably. The limit we set on quantity available for pre-order didn't work and we oversold an extremely key product and let our customers down. Don't waste your time.
Hi. Thank you for your feedback. As mention in our email correspondence, the issue had been resolved as the issue was caused by the StockSync app.
The app was great, but with some bugs. The support team connected via a Collaborator account and broke the collection pages by inserting a script that was running on an infinite loop, probably a bad attempt to show the Pre-order button on the collection pages.
Thank you for your review. We apologize for the inconvenience caused.
I only have this on 1 product and I was charged. I will be deleting this app, I was just trying to see how it would work for 1 subscription product.
Thanks for your feedback. Extremely sorry for such inconvenience! We tried to contact you via email and over the phone in order to discuss the situation but didn't receive any response yet. Please drop us a line at your convenience. Thanks in advance!
Ok, but pretty buggy and doesn't take into account the pay now buttons in some templates. Also, it is pretty deceptive in how it sneakily charges you automatically if you turn on more than one product, so you end up getting charged without really agreeing to it. It is also really hard to find out where to unsubscribe so that they stop charging you.
- to expensive
- devs would like to force you today hourly rates
- many conflicts with other apps
- overall: crap
Best,
stilform.com Team
Thanks! We are happy to be useful :)
Feel free to reach out to us in case of any difficulties!
At first it was working great, but then it started selling out of stock products to customers without notifying them that they were pre-orders. I had quite a few orders go through right before the holidays and the customers were not happy when they found out that they wouldn't be ready in time for Christmas, because they thought the items they purchased were in stock. I checked everything to make sure the preorder manager and my inventory were properly installed. I really wish it worked reliably, because it's easy to use and customize, but it just isn't reliable and it caused damage to my brand.