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After install and many back and fourths 5 days past with no fix. We were about to uninstall and they messaged me and asked us to wait a little longer for them to find a fix. 4 days later no fix and they just tell me someone will look at it soon. It didn't work from day one and there is no support. I can't wait forever!
Thank you for the review. After checking our ticketing system, these are the series of events:
- When you first contacted us your 5 February, we responded within 2 hours. Subsequent correspondence was between 5 minutes apart.
- During diagnosis we realize that one of your app is conflicting with our app 's JavaScript and did a fix on 6 February and place it on the backup theme.
- It was only 2 hours ago you wrote back to us mentioning that you just tried the backup theme and it is not working.
- There was no wait for 4 days for the fixed. The fixed was offered 1 day after the issue was reported but there was no reply from your side until 2 hours ago.
The search function doesn't work. So you have to scroll thru all your products or use the filter button to filter by collection.
Customer service has no clue what they are doing. They keep asking irrelevant and odd questions. I was told in order to help me they need to know which app and I had to send the name with all the symbols and spaces. What does that mean??? Going to delete it and choose another app.
Additionally I received emails from other customers complaining! One store wasn't receiving full payment which is even more disturbing. NO THANKS.
Thanks for your feedback.
We are extremely sorry that you've faced such inconvenience. We tried to contact you over the phone and via email, please drop us a line at your convenience in order to discuss the situation, hope we will find a common language :)
Great customer support. It's a good app for basic pre-orders and Artyom is awesome at what he does. A++
Thank you! We highly appreciate your feedback! :)
Good app. It's easy to use. Their help center was of great help. The app easily integrates with my store and is able to work once it is installed.
Thank you for the kind words!
I have been just exploring this app and its perfect. It is one of the most well designed app. The documentation is up to the mark. Recommend 100%.
Thank you for your review, it's highly appreciated! Please feel free to contact us if you need any help.
I tried this application and I want to say that it is not suitable for a store that sells relevant goods, since it prescribes the same tags for the product. Moreover, I could not uninstall the application, according to the instructions, since it is not complete. I contacted the support service. They work very slowly. And they reported that they uninstalled the program, but that was not so. Hence the conclusion: your business can suffer greatly if you try to use this program. Do not risk it.
We apologize for any inconvenience caused during the uninstallation process. We had since assisted in clearing the codes. Do let us know if you require any further assistance.
Great support. Useful features.
Thank God! This App really helped me...
Great product! We've been looking for an option like this for a while. I really like this tool. Definitely recommend this!
Thanks for your review, we're really glad to hear the app is meeting your business' needs! Please don't hesitate to reach out if you have any further questions, comments, or concerns.
Helped greatly to keep my customers positive and satisfied when product was out of stock.
Thank you!
We are most grateful that you took time out of your busy schedule to leave us a review. Please don't hesitate to contact us if you need any help!